Reprint and re-send individual parcels? That's a recipe for disaster. I bet half of those returned items end up lost or delivered to the wrong address.
SM: Most of these contracts are relatively low value, therefore it has been decided that it is easier and more convenient to simply reprint the label and re-send individual parcels than it is to implement an investigation.
SM: Any obviously damaged items are removed by the duty staff before being dispatched, but the small profit margin makes it uneconomic to implement a formal checking process.
Michell
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