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PECB Exam ISO-IEC-27001-Lead-Auditor Topic 1 Question 40 Discussion

Actual exam question for PECB's ISO/IEC 27001 Lead Auditor exam
Question #: 40
Topic #: 1
[All ISO/IEC 27001 Lead Auditor Questions]

You are conducting an ISMS audit in the despatch department of an international logistics organisation that provides shipping services to large organisations including local hospitals and government offices. Parcels typically contain pharmaceutical products, biological samples, and documents such as passports and driving licences. You note that the company records show a very large number of returned items with causes including misaddressed labels and, in 15% of cases, two or more labels for different addresses for the one package. You are interviewing the Shipping Manager (SM).

You: Are items checked before being dispatched?

SM: Any obviously damaged items are removed by the duty staff before being dispatched, but the small profit margin makes it uneconomic to implement a formal checking process.

You: What action is taken when items are returned?

SM: Most of these contracts are relatively low value, therefore it has been decided that it is easier and more convenient to simply reprint the label and re-send individual parcels than it is to implement an investigation.

You raise a nonconformity against ISO 27001:2022 based on the lack of control of the labelling process.

At the closing meeting, the Shipping Manager issues an apology to you that his comments may have been misunderstood. He says that he did not realise that there is a background IT process that automatically checks that the right label goes onto the right parcel otherwise the parcel is ejected at labelling. He asks that you withdraw your nonconformity.

Select three options of the correct responses that you as the audit team leader would make to the request of the Shipping Manager.

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Contribute your Thoughts:

Albina
3 months ago
This company needs a serious overhaul of its shipping processes. I hope the auditor doesn't let the Shipping Manager off the hook so easily.
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Kristeen
3 months ago
The nonconformity is clearly valid, and the Shipping Manager's attempt to sweep it under the rug is unacceptable. The auditor should stand firm.
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Lanie
2 months ago
F) Thank the Shipping Manager for his honesty but advise that withdrawing the nonconformity is not the right way to proceed
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Carmela
2 months ago
H) Indicate that the nonconformity is evidence of a deeper system failure that needs to be rectified
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Veronique
2 months ago
E) Inform him of your understanding and withdraw the nonconformity
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Ettie
3 months ago
But what if the nonconformity is evidence of a deeper system failure that needs to be rectified?
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Alline
3 months ago
I agree, it seems like a simple fix that can be addressed promptly.
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Kattie
3 months ago
Haha, I bet the Shipping Manager is sweating bullets right now. Trying to pull a fast one on the auditor? Good luck with that!
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Tyisha
3 months ago
SM: Thank you for understanding, I appreciate it.
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Jenifer
3 months ago
You: Inform him of your understanding and withdraw the nonconformity.
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Maira
3 months ago
SM: I didn't realize there was an IT process in place to check labels.
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Albert
3 months ago
I think we should inform the Shipping Manager that the nonconformity is minor and should be quickly corrected.
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Elli
4 months ago
The Shipping Manager's excuse about the 'background IT process' sounds like a cover-up to me. I'd be skeptical about withdrawing the nonconformity.
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Glory
4 months ago
Wow, this company really needs to get its act together. Misaddressed labels and multiple labels on the same package? That's a recipe for disaster in the shipping industry.
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Julianna
3 months ago
You: Thank the Shipping Manager for his honesty but advise that withdrawing the nonconformity is not the right way to proceed
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Lemuel
3 months ago
SM: Most of these contracts are relatively low value, therefore it has been decided that it is easier and more convenient to simply reprint the label and re-send individual parcels than it is to implement an investigation.
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Tegan
3 months ago
You: Inform him of your understanding and withdraw the nonconformity
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Levi
3 months ago
SM: Any obviously damaged items are removed by the duty staff before being dispatched, but the small profit margin makes it uneconomic to implement a formal checking process.
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