PECB Exam ISO-IEC-20000-Foundation Topic 3 Question 6 Discussion

Actual exam question for PECB's ISO/IEC 20000 Foundation Exam exam

Question #: 6
Topic #: 3

[All ISO/IEC 20000 Foundation Exam Questions]

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

Aname of the organization

Bnames of suppliers involved in

Cnumber of resources required for

Dservice management processes used for

Show Suggested Answer

Suggested Answer: A

by Larae at Oct 24, 2024, 01:55 PM

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Gary

3 days ago

I think the missing word is related to the organization.

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Michal

3 days ago

I think the missing word is 'processes' - the SMS definition should include the service management processes used to manage and deliver the services.

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