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PECB Exam ISO-IEC-20000-Foundation Topic 3 Question 6 Discussion

Actual exam question for PECB's ISO/IEC 20000 Foundation Exam exam
Question #: 6
Topic #: 3
[All ISO/IEC 20000 Foundation Exam Questions]

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

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Suggested Answer: A

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Gary
3 days ago
I think the missing word is related to the organization.
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Michal
3 days ago
I think the missing word is 'processes' - the SMS definition should include the service management processes used to manage and deliver the services.
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