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PECB Exam ISO-IEC-20000-Foundation Topic 2 Question 8 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam
Question #: 8
Topic #: 2
[All ISO-IEC-20000-Foundation Questions]

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

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Suggested Answer: C

by Lindy at Dec 06, 2024, 09:21 AM

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Doyle
3 months ago
B is wrong - ISO 9001 can absolutely be used effectively in a service provider organization.
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Darci
2 months ago
D
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Justine
2 months ago
C
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Roosevelt
2 months ago
A
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Jettie
3 months ago
I think option D makes sense, as being certified against all three standards can ensure a comprehensive approach to service management.
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Salley
3 months ago
I believe option C is correct, as integrating an SMS with a quality management system or an information security management system can be beneficial.
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Naomi
3 months ago
Haha, option A is funny. Quality complaints have nothing to do with IT-focused standards like ISO/IEC 20000-1 and 27001.
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Rueben
2 months ago
Hubert: Definitely, having certifications in all three standards can really strengthen a service management system.
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Hester
2 months ago
User 3: So, option C seems more logical. Integrating an SMS with a quality management system or an information security management system makes sense.
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Hubert
2 months ago
User 2: I agree, ISO 9001 focuses on quality management, while ISO/IEC 20000-1 and 27001 are more IT-related.
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Carissa
2 months ago
User 1: Yeah, option A doesn't make sense. Quality complaints are different from IT standards.
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Catina
3 months ago
I agree, having a certified service management system can improve overall quality and security.
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Stephane
3 months ago
Option D is incorrect - it's not necessary to be certified against all three to have an effective service management system.
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Margot
3 months ago
A) ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
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Margot
3 months ago
C) An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
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Evette
3 months ago
I think option C is the correct answer. The three standards can be integrated for a more comprehensive management system.
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Sylvia
3 months ago
Yes, having a well-integrated system can lead to better overall performance and customer satisfaction.
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Elouise
3 months ago
It's important for organizations to consider how these standards can work together for better management.
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Shaniqua
3 months ago
That's true, having an integrated system can improve efficiency and effectiveness.
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Kristofer
3 months ago
I agree, integrating the three standards can provide a more comprehensive management system.
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Carla
4 months ago
I think the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001 is important for service provider organizations.
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