PECB Exam ISO-IEC-20000-Foundation Topic 2 Question 8 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 8
Topic #: 2

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

AISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

BISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

CAn SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

DIt is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

Show Suggested Answer

Suggested Answer: C

by Lindy at Dec 06, 2024, 09:21 AM

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5 days ago

I think option C is the correct answer. The three standards can be integrated for a more comprehensive management system.

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9 days ago

I think the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001 is important for service provider organizations.

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