PECB Exam ISO-IEC-20000-Foundation Topic 2 Question 3 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 3
Topic #: 2

[All ISO-IEC-20000-Foundation Questions]

Which event is NOT part of the definition of an incident?

AA reduction in the quality of a service

BA request for access to a service

CAn unplanned interruption to a service

DAn event that has NOT yet impacted the service to the customer

Show Suggested Answer

Suggested Answer: B

by Long at Sep 23, 2024, 06:38 AM

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Shenika

2 months ago

I'm going with C. Unplanned interruptions are the bane of my existence as an IT professional.

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Felix

2 months ago

B is my pick. Incidents are supposed to be unplanned, not some customer asking for the moon.

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Doretha

2 months ago

Clearly, the correct answer is D. The other options sound like a standard Tuesday at the office.

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Aleisha

29 days ago

Definitely, the other options are more aligned with what an incident entails.

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Helene

1 months ago

Yeah, D doesn't really fit with the definition of an incident.

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Renato

1 months ago

I agree, option D is the odd one out.

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3 months ago

I think the answer is B) A request for access to a service.

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