PECB Exam ISO-IEC-20000-Foundation Topic 2 Question 3 Discussion

Actual exam question for PECB's ISO/IEC 20000 Foundation Exam exam

Question #: 3
Topic #: 2

Which event is NOT part of the definition of an incident?

AA reduction in the quality of a service

BA request for access to a service

CAn unplanned interruption to a service

DAn event that has NOT yet impacted the service to the customer

Show Suggested Answer

Suggested Answer: B

by Long at Sep 23, 2024, 06:38 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

12 days ago

I'm going with C. Unplanned interruptions are the bane of my existence as an IT professional.

upvoted 0 times

...

13 days ago

B is my pick. Incidents are supposed to be unplanned, not some customer asking for the moon.

upvoted 0 times

...

17 days ago

Clearly, the correct answer is D. The other options sound like a standard Tuesday at the office.

upvoted 0 times

...

1 months ago

I think the answer is B) A request for access to a service.

upvoted 0 times

...