PECB Exam ISO-IEC-20000-Foundation Topic 2 Question 3 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 3
Topic #: 2

Which event is NOT part of the definition of an incident?

AA reduction in the quality of a service

BA request for access to a service

CAn unplanned interruption to a service

DAn event that has NOT yet impacted the service to the customer

Show Suggested Answer

Suggested Answer: B

by Long at Sep 23, 2024, 06:38 AM

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1 months ago

I'm going with C. Unplanned interruptions are the bane of my existence as an IT professional.

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1 months ago

B is my pick. Incidents are supposed to be unplanned, not some customer asking for the moon.

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1 months ago

Clearly, the correct answer is D. The other options sound like a standard Tuesday at the office.

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8 days ago

I agree, option D is the odd one out.

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2 months ago

I think the answer is B) A request for access to a service.

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