PECB Exam ISO-IEC-20000-Foundation Topic 2 Question 12 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 12
Topic #: 2

[All ISO-IEC-20000-Foundation Questions]

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

AISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

BISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

CAn SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

DIt is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

Show Suggested Answer

Suggested Answer: C

by Lisha at Mar 07, 2025, 07:56 AM

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23 hours ago

Option A is too simplistic. The standards are not just about customer complaints and IT focus. There's more to it than that.

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7 days ago

I'm not sure about option D. Isn't it too extreme to require certification against all three standards? That seems like overkill.

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14 days ago

Option C seems to be the most comprehensive answer. It covers the integration aspect of the different management systems.

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11 days ago

I agree, integrating an SMS with a quality management system and an information security management system can be very beneficial.

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14 days ago

I think the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001 is important for service provider organizations.

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