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PECB Exam ISO-IEC-20000-Foundation Topic 2 Question 10 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam
Question #: 10
Topic #: 2
[All ISO-IEC-20000-Foundation Questions]

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

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Suggested Answer: C

by Terrilyn at Jan 26, 2025, 05:22 AM

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Brice
23 days ago
I'm going with C as well. It's the most comprehensive and practical relationship between the three standards for a service provider.
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Charlene
2 days ago
It's important for service provider organizations to have a comprehensive approach to standards like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001.
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Tawna
3 days ago
I agree, integrating an SMS with a quality management system and an information security management system makes sense.
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Adelle
1 months ago
Haha, option A is a bit of a stretch. ISO 9001 is not just about customer complaints, and the other two standards are way more than just 'IT focused'.
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Sherell
1 months ago
Option D is too extreme. Not all service providers need to be certified in all three standards to have an effective service management system.
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Deeanna
7 days ago
Option D is too extreme. Not all service providers need to be certified in all three standards to have an effective service management system.
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Lanie
13 days ago
C) An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
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Paris
19 days ago
A) ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/IEC 27001 are IT focused
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Carmelina
2 months ago
Yes, that's true. ISO 9001 focuses on quality complaints, while ISO/IEC 20000-1 and ISO/IEC 27001 are more IT focused.
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Jutta
2 months ago
But can't an SMS be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001?
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Leatha
2 months ago
I agree, having certifications in all of them can ensure an effective service management system.
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Valentin
2 months ago
I think option C is the correct answer. The integration of an SMS with a QMS or ISMS makes the most sense for a service provider organization.
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Jeanice
1 months ago
Yes, it helps in ensuring a comprehensive approach to service management and quality.
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Lenora
1 months ago
I agree, integrating an SMS with a QMS or ISMS can be very beneficial for service providers.
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Carmelina
2 months ago
I think the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001 is important for service provider organizations.
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