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Exam ISO-IEC-20000-Foundation Topic 1 Question 9 Discussion
PECB Exam ISO-IEC-20000-Foundation Topic 1 Question 9 Discussion
Actual exam question for PECB's ISO-IEC-20000-Foundation exam
Question #: 9
Topic #: 1
[All ISO-IEC-20000-Foundation Questions]
What is the intent of incident management?
A
To restore services as quickly as possible
B
To match new incidents to known errors
C
To track problems into the known error database
D
To communicate with customers as to future service disruptions
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Jan 11, 2025, 12:54 AM
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Margot
3 days ago
Clearly, the intent of incident management is to restore services as quickly as possible. That's the whole point of incident management, isn't it?
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Whitney
4 days ago
But isn't it also about communicating with customers about future disruptions?
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Basilia
7 days ago
I agree with Hester, it's important to minimize downtime for customers.
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Hester
9 days ago
The intent of incident management is to restore services as quickly as possible.
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Margot
3 days agoWhitney
4 days agoBasilia
7 days agoHester
9 days ago