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PECB Exam ISO-IEC-20000-Foundation Topic 1 Question 4 Discussion

Actual exam question for PECB's ISO/IEC 20000 Foundation Exam exam
Question #: 4
Topic #: 1
[All ISO/IEC 20000 Foundation Exam Questions]

How should a problem requiring a change to a configuration item be resolved?

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Suggested Answer: D

by Wilburn at Sep 20, 2024, 03:42 PM

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Loren
6 days ago
Option C, a service request? Really? That's like trying to fix a leaky faucet with chewing gum. Option D is the way to go.
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Leoma
9 days ago
I think raising a request for change is the best way to address the issue.
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Edison
10 days ago
I'm torn between B and D, but I'll go with D. Raising a request for change seems like the most comprehensive solution.
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Troy
12 days ago
I believe updating the configuration management database is also crucial in resolving the problem.
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Azalee
13 days ago
I agree with Adela, it's important to involve service level management.
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Marleen
17 days ago
Definitely option D. Updating the configuration management database alone won't fix the problem.
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Adela
25 days ago
I think the problem should be escalated to service level management.
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Lindsey
27 days ago
I think option D is the correct answer. We should raise a request for change to properly resolve the issue.
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Tasia
10 days ago
Escalating the problem to service level management can help ensure it gets resolved efficiently.
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Kati
13 days ago
I agree, raising a request for change is the best way to handle it.
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Jacqueline
14 days ago
Updating the configuration management database is also important for tracking changes.
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