PECB Exam ISO-IEC-20000-Foundation Topic 1 Question 2 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 2
Topic #: 1

[All ISO-IEC-20000-Foundation Questions]

What does ISO/IEC 20000-1 specify?

AA methodology for ensuring that service management operates at the least possible cost

BThe requirements for a service management system

CBest practice guidelines for service management

DGuidance on the application of service management systems

Show Suggested Answer

Suggested Answer: B

by Phyliss at Sep 21, 2024, 09:31 PM

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Harley

1 months ago

Ha! Least possible cost? That's a good one. I bet the ISO folks are laughing maniacally at that answer choice. Service management is all about maximizing value, not minimizing costs!

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Stephania

4 days ago

User 3: Yeah, I think so too. That makes the most sense.

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Kelvin

5 days ago

User 2: I think the answer is B) The requirements for a service management system.

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Marshall

11 days ago

I agree, service management is definitely about maximizing value.

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Jesusita

1 months ago

I think it's a combination of both, specifying requirements and providing best practices.

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Emiko

1 months ago

I believe it also includes best practice guidelines for service management.

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Lizette

1 months ago

Ensuring least possible cost? What is this, a penny-pinching management handbook? I doubt that's what ISO/IEC 20000-1 is all about.

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Jess

14 days ago

A) The requirements for a service management system

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Pearlene

1 months ago

Hold up, isn't this standard supposed to provide guidance on the application of service management systems? I feel like that's a key part of what it covers.

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