Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions

PECB Exam ISO-9001-Lead-Auditor Topic 5 Question 30 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 30
Topic #: 5
[All ISO-9001-Lead-Auditor Questions]

Select the phrase that best describes the purpose of a quality management system to ISO 9001 in relation to the performance of an organization.

Show Suggested Answer Hide Answer
Suggested Answer: D

Understanding the Purpose of a Quality Management System (QMS):

The primary objective of ISO 9001:2015 is to improve the overall performance of the organization by:

Ensuring consistent delivery of products and services that meet customer and regulatory requirements.

Focusing on enhancing customer satisfaction.

Promoting continual improvement of the organization's processes and practices.


Clause 0.1 (General) of ISO 9001:2015 specifies that a QMS enables organizations to achieve better performance by consistently meeting customer needs and improving their processes. It further highlights that continual improvement is a cornerstone of the standard (Clause 10.3).

Option Analysis:

A . Manages the performance:

Incorrect. A QMS provides a framework to manage processes, not directly manage performance. The improvement of performance is an outcome of managing processes effectively.

B . Monitors the performance:

Incorrect. Monitoring is a component of performance evaluation (Clause 9.1) but does not define the overall purpose of the QMS.

C . Dictates the performance:

Incorrect. ISO 9001 does not 'dictate' performance but allows organizations to set their own objectives and improve their operations based on their specific context and goals.

D . Improves the performance:

Correct. The fundamental purpose of a QMS as per ISO 9001 is continual improvement of the organization's performance. This includes improving operational efficiency, customer satisfaction, and product/service quality.

Why Option D is Correct:

ISO 9001:2015 emphasizes the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking, which are designed to drive improvements in organizational performance. Continuous assessment of processes and customer feedback ensures that the organization can adapt, innovate, and improve its effectiveness over time.

Relevant Clauses Supporting the Answer:

Clause 0.1: Purpose of the QMS.

Clause 10.3: Continual improvement ensures that the QMS remains effective and aligned with organizational objectives.

Clause 4.1: Context of the organization, which requires the QMS to align with organizational strategies and improve outcomes.

Contribute your Thoughts:

Jesusa
6 days ago
D) Improves the performance, no doubt about it. Isn't that the whole point of having a quality management system in the first place? To constantly make things better!
upvoted 0 times
...
Lawana
7 days ago
Wow, this is a tough one! I'm torn between B) and D). I guess it depends on whether the question is asking about the purpose or the result of the quality management system.
upvoted 0 times
...
Lai
8 days ago
A) Manages the performance is my pick. The system should be responsible for managing and directing the organization's performance.
upvoted 0 times
...
Leslee
9 days ago
B) Monitors the performance seems like the best option to me. The quality management system should provide insights and data to track the organization's performance.
upvoted 0 times
...
Caitlin
9 days ago
That's a good point, maybe it's a combination of managing and improving. So, option D could still be the best choice.
upvoted 0 times
...
Ardella
19 days ago
I think D) Improves the performance is the correct answer. The purpose of a quality management system is to continuously improve the organization's performance, not just monitor or dictate it.
upvoted 0 times
Eliseo
4 days ago
Yes, continuous improvement is a key aspect of ISO 9001.
upvoted 0 times
...
Cheryl
8 days ago
I agree, a quality management system should aim to improve performance.
upvoted 0 times
...
Junita
10 days ago
I think D) Improves the performance is the correct answer.
upvoted 0 times
...
...
Pearlie
25 days ago
But wouldn't managing the performance be more about maintaining it, rather than improving it?
upvoted 0 times
...
Ivan
1 months ago
I believe it's more about managing the performance, so I would go with option A.
upvoted 0 times
...
Caitlin
1 months ago
I agree with Pearlie, option D - Improves the performance, makes the most sense to me.
upvoted 0 times
...
Pearlie
1 months ago
I think the purpose of a quality management system is to improve the performance.
upvoted 0 times
...

Save Cancel