Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

PECB ISO-9001-Lead-Auditor Exam - Topic 5 Question 28 Discussion

At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only two peopleare present and waiting for them: the Health and Safety supervisor and the administrative officer. Neither has participated inthe audit. However, the team had previously agreed with the auditee Quality Manager on two nonconformities identifiedduring the audit (NC1 and NC2).They said:Health and Safety supervisor: "Good evening. We are sorry to inform you that the general manager was involved in aserious car accident, and the other two managers have had to leave urgently to attend to the emergency."Administration officer: "Our quality manager, before leaving, left a written message about 'NC2'. He declares that thecorrection and corrective action have been already implemented and has attached some documents to the message asevidence of these actions. Therefore, he expects that 'NC2' will not be included in the report."Which one of the following would be your preferred answer to the Quallty Manager's request?
A) Let me review the message and documents, and I will give you my answer in a few minutes
B) OK. I will record in the audit report that 'nonconformity 2' was closed during the Closing meeting
C) OK. Let's all go to the workshop to see the supervisor. I hope he will be able to explain what they did to correct the nonconformity and prevent its recurrence
D) The scope of the audit does not allow auditors to review actions taken in response to the nonconformity. There would not be enough time for the full cycle of corrective action to take effect

PECB ISO-9001-Lead-Auditor Exam - Topic 5 Question 28 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 28
Topic #: 5
[All ISO-9001-Lead-Auditor Questions]

At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only two people

are present and waiting for them: the Health and Safety supervisor and the administrative officer. Neither has participated in

the audit. However, the team had previously agreed with the auditee Quality Manager on two nonconformities identified

during the audit (NC1 and NC2).

They said:

Health and Safety supervisor: "Good evening. We are sorry to inform you that the general manager was involved in a

serious car accident, and the other two managers have had to leave urgently to attend to the emergency."

Administration officer: "Our quality manager, before leaving, left a written message about 'NC2'. He declares that the

correction and corrective action have been already implemented and has attached some documents to the message as

evidence of these actions. Therefore, he expects that 'NC2' will not be included in the report."

Which one of the following would be your preferred answer to the Quallty Manager's request?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Aliza at Jan 24, 2025, 01:10 AM

Limited Time Offer

25%

Off

Get Premium ISO-9001-Lead-Auditor Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Elroy
10 months ago
How can they expect us to close NC2 without seeing proof?
upvoted 0 times
...
Arthur
10 months ago
Definitely need to review those documents first.
upvoted 0 times
...
Walton
10 months ago
Wait, the quality manager left a note? That's kinda odd.
upvoted 0 times
...
Cyndy
11 months ago
I don't think we should just take their word for it.
upvoted 0 times
...
Maryann
11 months ago
Sounds like NC2 might be a done deal then.
upvoted 0 times
...
Mariann
11 months ago
I’m torn between A and C. While I want to see the evidence, I also think it’s important to understand how they plan to prevent the issue from happening again.
upvoted 0 times
...
Kristofer
11 months ago
I feel like we practiced a similar scenario where we had to decide if we could close a nonconformity on the spot. I’m leaning towards option D, but I’m not entirely confident.
upvoted 0 times
...
Lilli
11 months ago
I think option A makes sense because we need to ensure that the corrective actions were properly implemented before making any decisions about NC2.
upvoted 0 times
...
Noah
12 months ago
I remember discussing the importance of verifying corrective actions during audits, so I’m not sure if we should just accept the Quality Manager's message without reviewing the evidence.
upvoted 0 times
...
Shannon
12 months ago
Based on the information provided, option D seems the most appropriate. We don't have enough time to fully evaluate the effectiveness of the corrective actions.
upvoted 0 times
...
Tora
12 months ago
I think the best approach is to go to the workshop and get more details from the supervisor. That way, we can ensure the corrective actions were properly implemented.
upvoted 0 times
...
Marnie
12 months ago
Hmm, I'm not sure. The quality manager's claim seems reasonable, but I should probably verify the evidence before closing the nonconformity.
upvoted 0 times
...
Willie
12 months ago
This is a tricky situation. I'll need to carefully review the message and documents to make an informed decision.
upvoted 0 times
...
Herman
2 years ago
The scope of the audit does not allow auditors to review actions taken in response to the nonconformity. There would not be enough time for the full cycle of corrective action to take effect
upvoted 0 times
...
Sheridan
2 years ago
OK. I will record in the audit report that 'nonconformity 2' was closed during the Closing meeting
upvoted 0 times
...
Corinne
2 years ago
Hold up, did the Quality Manager mention anything about free donuts or pizza? Because if so, then option B is clearly the way to go. Auditors love their snacks, am I right?
upvoted 0 times
Freida
2 years ago
Administration officer: OK. I will record in the audit report that 'nonconformity 2' was closed during the Closing meeting
upvoted 0 times
...
Odette
2 years ago
Health and Safety supervisor: Let me review the message and documents, and I will give you my answer in a few minutes
upvoted 0 times
...
...
Ressie
2 years ago
Let me review the message and documents, and I will give you my answer in a few minutes
upvoted 0 times
...
Lore
2 years ago
Our quality manager, before leaving, left a written message about 'NC2'. He declares that the correction and corrective action have been already implemented and has attached some documents to the message as evidence of these actions. Therefore, he expects that 'NC2' will not be included in the report.
upvoted 0 times
...
Malcom
2 years ago
Good evening. We are sorry to inform you that the general manager was involved in a serious car accident, and the other two managers have had to leave urgently to attend to the emergency.
upvoted 0 times
...
Adria
2 years ago
Option C is the best choice. We should definitely go and see the supervisor - who knows, they might have come up with a brilliant solution that we can learn from. Plus, it's always good to give people a chance to explain themselves.
upvoted 0 times
Brandon
2 years ago
C) OK. Let's all go to the workshop to see the supervisor. I hope he will be able to explain what they did to correct the nonconformity and prevent its recurrence
upvoted 0 times
...
Kaitlyn
2 years ago
B) OK. I will record in the audit report that 'nonconformity 2' was closed during the Closing meeting
upvoted 0 times
...
Luis
2 years ago
A) Let me review the message and documents, and I will give you my answer in a few minutes
upvoted 0 times
...
...
Hildred
2 years ago
Option B sounds good to me. If the Quality Manager has already implemented the corrective actions, then why not just record it in the report and move on? We don't need to waste time verifying it now.
upvoted 0 times
Dona
2 years ago
B) OK. I will record in the audit report that 'nonconformity 2' was closed during the Closing meeting
upvoted 0 times
...
Arthur
2 years ago
A) Let me review the message and documents, and I will give you my answer in a few minutes
upvoted 0 times
...
...
Matt
2 years ago
I think option D is the way to go. The audit team needs to maintain the integrity of the process and not get swayed by last-minute attempts to cover up issues. Reviewing actions on the spot would just undermine the whole purpose of the audit.
upvoted 0 times
Walton
2 years ago
D) The scope of the audit does not allow auditors to review actions taken in response to the nonconformity. There would not be enough time for the full cycle of corrective action to take effect
upvoted 0 times
...
Martina
2 years ago
A) Let me review the message and documents, and I will give you my answer in a few minutes
upvoted 0 times
...
...

Save Cancel