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PECB Exam ISO-9001-Lead-Auditor Topic 5 Question 16 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 16
Topic #: 5
[All ISO-9001-Lead-Auditor Questions]

ABC is a worldwide fast-food organisation. One of the branches, in downtown Cape Town, decided to

implement an ISO 9001 quality management system and you are the audit team leader (with two other

auditors) that will carry out the certification audits, Stage 2.

ABC receive the orders by phone or internet; some of the employees deliver the ordered food to indicated

addresses. The normal menu includes 15 different types of hamburgers; however, in the last two weeks,

due to a shortage of a special type of meat, they can only prepare six of the 15 varieties.

During the internal meeting of the audit team, you ask one of the auditors to describe what she has

observed. She audited the reception of orders from customers (via phone or internet) and the

communication of the orders to the kitchen. She noticed that the menu offering food on the website is still

the normal one, with 15 different hamburgers, and during a 30-minute period, she observed many

customers reluctantly accepting something other than the hamburger they preferred.

You, as audit team leader, inform the Quality Manager of your concern about the major nonconformity,

since you consider this a serious breach of the basic principles of quality that lasted two weeks without

action being taken.

Right at the beginning of the Closing meeting, you discuss the nonconformity with the General Manager.

She got quite upset and said she was going to make a complaint to the certification body and left the

room; the Quality Manager was the only member of ABC left with the audit team. The Quality Manager said the General Manager would not come back to the meeting.

What would you do? Choose the best from the following options:

Show Suggested Answer Hide Answer
Suggested Answer: B

Contribute your Thoughts:

Lindsay
2 months ago
I think we should inform the Quality Manager that we consider the meeting closed and report to the Certification Body for instructions.
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Ling
2 months ago
But what if the General Manager doesn't come back? Shouldn't we inform the Certification Body?
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Wenona
2 months ago
I agree, it's important to address the nonconformity properly before continuing with the meeting.
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Lindsay
2 months ago
I think we should ask the Quality Manager for a break to discuss the issue with the audit team.
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Paris
2 months ago
I think we should inform the Quality Manager that we consider the meeting closed and report to the Certification Body for instructions.
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Edison
2 months ago
I agree with Gerald. It's important to address the major nonconformity before proceeding with the certification process.
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Micheal
3 months ago
I disagree. We should ask the Quality Manager for a break to discuss the issue with the members of the audit team.
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Sherita
3 months ago
I'd go with option B. The auditors need to do their job, even if the General Manager is being a bit of a hamburger-loving diva. Stay calm and carry on, that's the way to go here.
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Levi
1 months ago
Absolutely, we need to stay focused on the audit process despite the General Manager's reaction.
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Frederick
1 months ago
The Quality Manager needs to hear the nonconformity and we should continue with the meeting.
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Krystina
2 months ago
Agreed, the General Manager's reaction shouldn't stop us from doing our job.
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Candra
2 months ago
Let's go with option B. The auditors need to present their findings.
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Herman
3 months ago
Option D sounds tempting, but it's probably not the most diplomatic solution. The audit team should try to work with the Quality Manager to resolve the situation, not abandon the process entirely.
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Pansy
3 months ago
I agree with option B. The audit team needs to communicate the findings professionally and give the organization a chance to address the issue. Storming out or stopping the process might not be the wisest approach.
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Dylan
2 months ago
I agree, let's give them a chance to address the issue before taking further action.
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Eliseo
3 months ago
I think we should go with option B and present the nonconformity findings to the Quality Manager.
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Cordelia
3 months ago
The best option is B. The audit team should present the nonconformity to the Quality Manager and continue the meeting. Leaving the room or putting the certification on hold could jeopardize the process.
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Launa
2 months ago
Let's inform the Quality Manager and proceed with the discussion.
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Johnetta
2 months ago
I agree, it's important to address the issue and continue with the meeting.
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Vicki
3 months ago
I think we should go with option B and present the nonconformity to the Quality Manager.
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Gerald
3 months ago
I think we should inform the Quality Manager that the certification process is put on hold and leave the room.
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