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PECB Exam ISO-9001-Lead-Auditor Topic 4 Question 7 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 7
Topic #: 4
[All ISO-9001-Lead-Auditor Questions]

You are conducting a Stage 1 audit at an organisation that services refrigeration equipment for a large customer base.

The scope of certification is "Provision of refrigeration equipment maintenance and repair services". You are interviewing

the Managing Director to learn more about the organisation and to explore how the requirements for policy, objectives,

and risks and opportunities in ISO 9001 are addressed.

The Managing Director explains that they only use sub-contract refrigeration engineers and do not have any full-time

refrigeration engineers, which helps to optimise overhead costs. The full-time staff employed are essentially a small team

of office staff who process customer enquiries, schedule jobs and process invoices.

The Managing Director adds that the ISO 9001 requirements for competence of personnel extends to both sub-contract

and full-time staff. He also states that the full-time staff are aware of the Quality Policy, objectives and plans to address

risk and opportunities.

You ask if the sub-contract engineers have been informed of the Quality Policy, objectives and plans to address risks and

opportunities, to which the Managing Director replies that this is not applicable as they only use sub-contractors who

operate ISO 9001 certificated quality management systems. The documented information provided to the auditor

confirms this.

Which clause in ISO 9001 is most likely not to have been fulfilled in this instance?

Show Suggested Answer Hide Answer
Suggested Answer: C

Questions no: 16 Verified Answer: = C. 7.4 Communication Comprehensive But Short =


Contribute your Thoughts:

Trina
6 months ago
Good point, Morgan. B) 7.3 Awareness does seem logical for this situation.
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Shaniqua
6 months ago
The question seems to test our understanding thoroughly. I think it’s designed well.
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Carmelina
6 months ago
I agree. Awareness is critical, for everyone involved. How do you feel about the question, though?
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Carlee
6 months ago
B) 7.3 makes sense. If sub-contractors aren’t aware of the Quality Policy, that's a problem.
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Renay
6 months ago
Tough one. Leaning towards B) 7.3 Awareness. What about you?
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Bong
6 months ago
This question is quite detailed. What do you think could be the answer?
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Kasandra
7 months ago
It seems like the clause related to communication may not have been fully met in this case.
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Pansy
7 months ago
We communicate with our office staff, but not with the sub-contractors.
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Kasandra
7 months ago
And communication of risks and opportunities?
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Pansy
7 months ago
Our full-time staff are aware, but we rely on sub-contractors who have their own ISO 9001 systems.
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Kasandra
7 months ago
What about awareness of the Quality Policy and objectives?
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Pansy
7 months ago
Yes, we ensure that both full-time and sub-contract staff are competent.
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Kasandra
7 months ago
Has the competence of all personnel, including sub-contractors, been addressed?
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