PECB Exam ISO-9001-Lead-Auditor Topic 4 Question 15 Discussion

Actual exam question for PECB's QMS ISO 9001:2015 Lead Auditor exam

Question #: 15
Topic #: 4

[All QMS ISO 9001:2015 Lead Auditor Questions]

At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only

two people are present and waiting for them: the Health and Safety supervisor and the Administrative Officer.

Neither has participated in the audit. However, the team had previously agreed with the auditee Quality

Manager on two nonconformities identified during the audit (NC1 and NC2).

They said:

Health and Safety Supervisor: "Good evening. We are sorry to inform you that the general manager was

involved in a serious car accident, and the other two managers have had to leave urgently to attend to the

emergency."

The Administration Officer: "Concerning 'nonconformity 2', the General Manager left a message asking us

to tell you that he does not accept it and requests you not to include it in the audit report. Here is a note in

which he explains why."

Which one of the following would be your preferred answer (as team leader) to the General

Manager's request?

AOK. I will get in contact with my company tomorrow to ask for instructions on what to do with
this non-conformity.

BOK. Please, let me review the message. I will try to see if I can change the text of the
nonconformity if necessary. Let's take a 10-minute break, as I would like to discuss this issue with
the audit team.

CPlease tell him that I will phone him in two days and will discuss the issue. Could you please give
me his mobile phone number?

DPlease tell him that this nonconformity has been previously accepted by the quality manager
during the audit and will stand. I will include it in the report, along with the concern of the
General Manager about it.

Show Suggested Answer

Suggested Answer: D

by Geraldo at Jul 14, 2024, 03:34 PM

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Roselle

2 months ago

Whoa, the General Manager must be pretty worried if he's trying to interfere like this. I'd say option D is the way to go - stand firm and include the nonconformity in the report.

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Beckie

1 months ago

Administration Officer: Thank you for your response. We will await the final audit report.

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Beth

1 months ago

Health and Safety Supervisor: Understood. I will relay your message to the General Manager.

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Florencia

1 months ago

Team Leader: Please tell him that this nonconformity has been previously accepted by the quality manager during the audit and will stand. I will include it in the report, along with the concern of the General Manager about it.

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Lorrie

2 months ago

Ha! The General Manager thinks he can just throw his weight around and make the audit team do his bidding. Good luck with that, buddy. This is going to be an interesting phone call.

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Veronika

28 days ago

Lynelle: It's going to be tough to change the nonconformity after it was already accepted during the audit.

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Lynelle

1 months ago

B) OK. Please, let me review the message. I will try to see if I can change the text of the nonconformity if necessary. Let's take a 10-minute break, as I would like to discuss this issue with the audit team.

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Remona

1 months ago

Remona: The General Manager is really trying to push his luck.

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Geoffrey

2 months ago

A) OK. I will get in contact with my company tomorrow to ask for instructions on what to do with this non-conformity.

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Louvenia

2 months ago

Hmm, I'm not sure I'd be comfortable letting the General Manager's letter sway the audit report. We need to maintain our independence and integrity as the audit team.

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Alesia

2 months ago

Please tell him that this nonconformity has been previously accepted by the quality manager during the audit and will stand. I will include it in the report, along with the concern of the General Manager about it.

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Thaddeus

2 months ago

OK. Please, let me review the message. I will try to see if I can change the text of the nonconformity if necessary. Let's take a 10-minute break, as I would like to discuss this issue with the audit team.

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Edward

3 months ago

D) Please tell him that this nonconformity has been previously accepted by the quality manager during the audit and will stand. I will include it in the report, along with the concern of the General Manager about it.

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Corazon

3 months ago

The General Manager can't just waltz in and demand that the audit findings be changed. That's not how it works! This is a serious issue and needs to be handled professionally.

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