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PECB Exam ISO-9001-Lead-Auditor Topic 2 Question 12 Discussion

Actual exam question for PECB's QMS ISO 9001:2015 Lead Auditor exam
Question #: 12
Topic #: 2
[All QMS ISO 9001:2015 Lead Auditor Questions]

You are conducting a Stage 1 audit at an organisation that services refrigeration equipment for a large customer base.

The scope of certification is "Provision of refrigeration equipment maintenance and repair services". You are interviewing

the Managing Director to learn more about the organisation and to explore how the requirements for policy, objectives,

and risks and opportunities in ISO 9001 are addressed.

The Managing Director explains that they only use sub-contract refrigeration engineers and do not have any full-time

refrigeration engineers, which helps to optimise overhead costs. The full-time staff employed are essentially a small team

of office staff who process customer enquiries, schedule jobs and process invoices.

The Managing Director adds that the ISO 9001 requirements for competence of personnel extends to both sub-contract

and full-time staff. He also states that the full-time staff are aware of the Quality Policy, objectives and plans to address

risk and opportunities.

You ask if the sub-contract engineers have been informed of the Quality Policy, objectives and plans to address risks and

opportunities, to which the Managing Director replies that this is not applicable as they only use sub-contractors who

operate ISO 9001 certificated quality management systems. The documented information provided to the auditor

confirms this.

Which clause in ISO 9001 is most likely not to have been fulfilled in this instance?

Show Suggested Answer Hide Answer
Suggested Answer: C

Questions no: 16 Verified Answer: = C. 7.4 Communication Comprehensive But Short =


Contribute your Thoughts:

Sage
3 months ago
Well, at least the office staff are aware of the quality requirements. Guess the sub-contractors are just flying blind, but who needs that pesky 'awareness' stuff anyway, right?
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Andra
1 months ago
Managing Director: No, they operate ISO 9001 certificated quality management systems.
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Zack
2 months ago
Auditor: Have the sub-contract engineers been informed of the Quality Policy and objectives?
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Mammie
2 months ago
Managing Director: We only use sub-contract refrigeration engineers to optimize costs.
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Marcos
2 months ago
Managing Director: No, they operate ISO 9001 certificated quality management systems.
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Dana
2 months ago
Auditor: Have the sub-contract engineers been informed of the Quality Policy and objectives?
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Anglea
3 months ago
Managing Director: We only use sub-contract refrigeration engineers to optimize costs.
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Sean
3 months ago
Haha, I bet the sub-contract engineers were like, 'Quality what? As long as the AC keeps running, that's all that matters!'
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Zoila
3 months ago
I agree with Sheron and Chantell. The sub-contract engineers should have been made aware of the relevant quality management system requirements, so B) 7.3 Awareness is the correct answer.
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Una
3 months ago
Yes, it's important for all personnel, including sub-contractors, to be aware of the quality management system requirements.
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Miss
3 months ago
The sub-contract engineers should have been informed about the Quality Policy and objectives.
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Chantell
4 months ago
While the competence of the sub-contract engineers is addressed, the lack of awareness on their part seems to be the issue here. So, B) 7.3 Awareness is the most likely answer.
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Ellsworth
3 months ago
Yes, it seems like communication with the sub-contract engineers is lacking in this case.
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Raylene
3 months ago
Sub-contract engineers should be made aware of the Quality Policy and objectives.
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Fausto
4 months ago
But what about clause 7.4 Communication? Shouldn't there be communication of quality objectives to all relevant parties?
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Tatum
4 months ago
I agree with Audry. The sub-contract engineers should also be aware of the Quality Policy and objectives.
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Sheron
4 months ago
I think the answer is B) 7.3 Awareness. The Managing Director clearly stated that the sub-contract engineers were not informed of the Quality Policy, objectives, and plans to address risks and opportunities.
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Marion
3 months ago
Managing Director: No, they operate ISO 9001 certificated quality management systems.
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Rasheeda
3 months ago
Auditor: Have the sub-contract engineers been informed of the Quality Policy and objectives?
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Lucy
4 months ago
Managing Director: We only use sub-contract refrigeration engineers to optimize costs.
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Audry
4 months ago
I think the clause that may not have been fulfilled is 7.3 Awareness.
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