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PECB Exam ISO-9001-Lead-Auditor Topic 2 Question 10 Discussion

Actual exam question for PECB's QMS ISO 9001:2015 Lead Auditor exam
Question #: 10
Topic #: 2
[All QMS ISO 9001:2015 Lead Auditor Questions]

ABC is a worldwide fast-food organisation. One of the branches, in downtown Cape Town, decided to

implement an ISO 9001 quality management system and you are the audit team leader (with two other

auditors) that will carry out the certification audits, Stage 2.

ABC receive the orders by phone or internet; some of the employees deliver the ordered food to indicated

addresses. The normal menu includes 15 different types of hamburgers; however, in the last two weeks,

due to a shortage of a special type of meat, they can only prepare six of the 15 varieties.

During the internal meeting of the audit team, you ask one of the auditors to describe what she has

observed. She audited the reception of orders from customers (via phone or internet) and the

communication of the orders to the kitchen. She noticed that the menu offering food on the website is still

the normal one, with 15 different hamburgers, and during a 30-minute period, she observed many

customers reluctantly accepting something other than the hamburger they preferred.

You, as audit team leader, inform the Quality Manager of your concern about the major nonconformity,

since you consider this a serious breach of the basic principles of quality that lasted two weeks without

action being taken.

Right at the beginning of the Closing meeting, you discuss the nonconformity with the General Manager.

She got quite upset and said she was going to make a complaint to the certification body and left the

room; the Quality Manager was the only member of ABC left with the audit team. The Quality Manager said the General Manager would not come back to the meeting.

What would you do? Choose the best from the following options:

Show Suggested Answer Hide Answer
Suggested Answer: B

Contribute your Thoughts:

Ryan
5 months ago
This is why I always carry a spare menu in my back pocket, just in case. You never know when the special meat might run out!
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Kati
4 months ago
User 3: I always make sure to be prepared for any situation.
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Yun
4 months ago
User 2: Thanks, you never know when you might need it.
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Kattie
5 months ago
User 1: That's a smart idea to carry a spare menu!
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Yolando
5 months ago
Option B seems like the best approach. The Quality Manager should hear the nonconformity and the audit team should proceed with the meeting. Storming out won't solve anything.
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Delisa
4 months ago
I agree. Storming out won't solve anything. It's important to address the issue and continue with the certification process.
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Loreen
4 months ago
Option B seems like the best approach. The Quality Manager should hear the nonconformity and the audit team should proceed with the meeting.
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Sharen
4 months ago
I agree, storming out won't solve anything. It's important to address the issue and continue with the certification process.
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Elenora
4 months ago
Option B seems like the best approach. The Quality Manager should hear the nonconformity and the audit team should proceed with the meeting.
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Sanjuana
5 months ago
I agree, the lack of action for two weeks is unacceptable. The General Manager's reaction is unprofessional and concerning.
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Marva
4 months ago
B) Ask the Quality Manager to listen to the nonconformity the auditor will present and continue with the meeting until its closure.
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Roy
4 months ago
A) Ask the Quality Manager for a break to discuss the issue with the members of the audit team.
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Lasandra
5 months ago
The auditor's observation about the outdated website menu is a clear sign of a major nonconformity. The company should have updated the information promptly.
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Kandis
5 months ago
D) Inform the Quality Manager that you consider the meeting closed, and that you will report to the Certification Body for instructions.
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Iesha
5 months ago
B) Ask the Quality Manager to listen to the nonconformity the auditor will present and continue with the meeting until its closure.
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