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PECB Exam ISO-9001-Lead-Auditor Topic 1 Question 1 Discussion

Actual exam question for PECB's QMS ISO 9001:2015 Lead Auditor exam
Question #: 1
Topic #: 1
[All QMS ISO 9001:2015 Lead Auditor Questions]

You are conducting a Stage 1 audit at an organisation that services refrigeration equipment for a large customer base.

The scope of certification is "Provision of refrigeration equipment maintenance and repair services". You are interviewing

the Managing Director to learn more about the organisation and to explore how the requirements for policy, objectives,

and risks and opportunities in ISO 9001 are addressed.

The Managing Director explains that they only use sub-contract refrigeration engineers and do not have any full-time

refrigeration engineers, which helps to optimise overhead costs. The full-time staff employed are essentially a small team

of office staff who process customer enquiries, schedule jobs and process invoices.

The Managing Director adds that the ISO 9001 requirements for competence of personnel extends to both sub-contract

and full-time staff. He also states that the full-time staff are aware of the Quality Policy, objectives and plans to address

risk and opportunities.

You ask if the sub-contract engineers have been informed of the Quality Policy, objectives and plans to address risks and

opportunities, to which the Managing Director replies that this is not applicable as they only use sub-contractors who

operate ISO 9001 certificated quality management systems. The documented information provided to the auditor

confirms this.

Which clause in ISO 9001 is most likely not to have been fulfilled in this instance?

Show Suggested Answer Hide Answer
Suggested Answer: C

Questions no: 16 Verified Answer: = C. 7.4 Communication Comprehensive But Short =


Contribute your Thoughts:

Izetta
4 months ago
Candidate 2: So it could be a combination of both clauses that are not fulfilled in this instance.
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Leonida
4 months ago
Candidate 4: That's a good point, it's important for all personnel to be competent and aware of the quality requirements.
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Fabiola
5 months ago
Candidate 3: I believe it could also be clause 7.2 Competence, as the sub-contract engineers may not be competent in the specific requirements of the organisation.
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Joni
5 months ago
Candidate 1: Because the sub-contract engineers may not be aware of the Quality Policy.
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Ira
5 months ago
Candidate 2: Why do you think that?
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Sheridan
6 months ago
Candidate 1: I think the clause most likely not fulfilled is 7.3 Awareness.
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Lacey
6 months ago
Haha, yeah, that's a good way to put it. Though, to be fair, the Managing Director did at least try to cover his bases by saying the subcontractors have their own ISO 9001 systems. But that's clearly not enough. This is going to be a tough one for them to explain to the auditor.
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Dewitt
6 months ago
I agree with you there. The Managing Director mentioned that the full-time staff are aware of the Quality Policy and other key requirements, but he didn't say anything about the sub-contractors being aware of them. That seems like a big oversight.
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Colene
5 months ago
Yes, because awareness of quality policy and requirements is crucial for all personnel involved.
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Harrison
5 months ago
I think the clause most likely not fulfilled in this instance is B) 7.3 Awareness.
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Norah
5 months ago
That does seem like an important detail to overlook.
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Laurel
7 months ago
Hmm, this is an interesting question. It really gets to the heart of some key requirements in ISO 9001. I suspect the clause that's most likely not fulfilled is B) 7.3 Awareness.
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