PECB Exam ISO-22301-Lead-Implementer Topic 4 Question 9 Discussion

Scenario:

Teleconn, a UK-based telecommunications provider, initiated a BCMS based on ISO 22301 to ensure reliable and consistent services. To monitor the BCMS's performance, the internal audit function was outsourced to a company specializing in auditing services. The outsourced internal auditor was given unrestricted access to employees and documented information necessary for an effective audit.

According to Scenario 6, based on management reviews, the top management decided to establish new performance indicators to measure the effectiveness of the updated controls, including real-time monitoring of network stability and incident response times. What did the top management determine in this case?