Yup, App-ID is definitely the right answer. It's Palo Alto Networks' specialty - they practically invented that technology. URL Filtering is more for web content, not broader application security.
I agree, those are more network-level controls. Based on the description, I'd say App-ID is the way to go. It can provide that deep visibility and control over applications.
Well, I think the key here is to focus on solutions that can actually identify and control application-level traffic. That rules out options like DNS Security and NAT.
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