A customer has a problem with a damaged battery and searches your knowledge base with the search term ''battery damage issue.'' The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?
Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
To open in a browser (for external documents) use Ctrl + K + O
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)
B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.
You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?
Place at Top---Select this option to place the answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time.
Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. Fetch Contact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with ''A''.
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet all the requirements?
You must include a USE REPORT statement in the query.
Column names are C.Name.First and C.Name.Last.
We use the like operator for the string comparison.
https://docs.oracle.com/en/cloud/saas/service/18a/cxsvc/c_osvc_roql_tabular_queries.html
Dion
9 months agoJerry
10 months agoEnola
10 months agoSheron
10 months agoArlette
11 months ago