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OCEG Exam GRCP Topic 1 Question 3 Discussion
Topic #: 1
In the context of Total Performance, how is responsiveness measured in the assessment of an education program?
Responsiveness in the context of Total Performance measures how quickly an organization can implement and adapt its education programs to meet objectives and correct issues.
Key Metrics for Responsiveness:
Time to Educate: How quickly a department can be trained on new or updated content.
Coverage Time: The time required to achieve 100% employee participation or compliance.
Error Correction Time: The speed at which errors in training or implementation are detected and rectified.
Why Other Options Are Incorrect:
A: Adding new courses indicates growth but does not measure responsiveness.
B: Positive reviews reflect satisfaction but do not evaluate responsiveness.
C: Passing rates measure effectiveness, not how quickly objectives are achieved.
OCEG GRC Capability Model: Discusses responsiveness as a criterion for evaluating performance.
ISO 9001 (Quality Management Systems): Highlights the importance of responsiveness in training programs.
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