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NAHQ CPHQ Exam Questions

Exam Name: Certified Professional in Healthcare Quality
Exam Code: CPHQ
Related Certification(s): NAHQ Certified Professional in Healthcare Quality CPHQ Certification
Certification Provider: NAHQ
Actual Exam Duration: Minutes
Number of CPHQ practice questions in our database: 309 (updated: Apr. 11, 2025)
Expected CPHQ Exam Topics, as suggested by NAHQ :
  • Topic 1: Quality Leadership and Integration: This section of the exam measures the skills of healthcare quality managers and covers the principles of effective leadership in healthcare settings. It focuses on understanding how to integrate quality initiatives within organizational structures. Key skills include strategic planning and team collaboration, emphasizing fostering a culture of quality.
  • Topic 2: Performance and Process Improvement: This section of the exam measures the skills of process improvement specialists and covers methodologies for enhancing healthcare services. It emphasizes identifying inefficiencies and implementing strategies for continuous improvement.
  • Topic 3: Population Health and Care Transitions: This section of the exam measures the skills of healthcare quality managers and covers strategies for managing patient populations effectively.
  • Topic 4: Health Data Analytics: This section of the exam measures the skills of healthcare professionals and covers the use of data to inform quality improvement efforts.
  • Topic 5: Patient Safety: This section of the exam measures the skills of Healthcare Managers and covers essential practices for ensuring patient safety in healthcare environments. It focuses on identifying risks and implementing safety protocols.
Disscuss NAHQ CPHQ Topics, Questions or Ask Anything Related

Kimberlie

12 days ago
Kudos! I saw several questions on leadership styles and their impact on quality initiatives. Brush up on different leadership approaches.
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Paola

17 days ago
Just became a Certified Professional in Healthcare Quality! Pass4Success's exam prep was spot-on and time-saving.
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Erick

29 days ago
Great job! Be prepared for questions on information management. Understanding how to effectively use health information systems is important.
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Chau

1 months ago
Well deserved! Don't forget to study healthcare ethics. I encountered questions on ethical decision-making in quality improvement situations.
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Lashaun

1 months ago
CPHQ certified! Pass4Success's practice questions were invaluable. Helped me focus on what really mattered.
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Sarah

2 months ago
Congratulations on passing! The exam tested my knowledge of root cause analysis. Practice identifying appropriate tools for different scenarios.
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Stephaine

2 months ago
Excellent work! I found questions on quality indicators challenging. Make sure you can interpret and apply various healthcare quality metrics.
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Henriette

2 months ago
Passed my CPHQ exam today! Pass4Success's materials were key to my quick preparation. Highly recommend!
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Stanford

3 months ago
I am happy to share that I passed the NAHQ exam, and the Pass4Success practice questions were a key part of my preparation. There was a tricky question on Quality Leadership and Communication that asked about the role of a quality leader in fostering teamwork. I wasn't entirely sure of my answer, but I managed to pass.
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Portia

3 months ago
Great news! Be ready for questions on patient-centered care. Understanding how to measure and improve patient satisfaction is crucial.
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Kenneth

3 months ago
Well done! Don't overlook change management principles. I encountered scenarios where I had to identify effective strategies for implementing change.
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Crissy

3 months ago
CPHQ exam success! Pass4Success made my prep so efficient. Their questions were right on target.
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Carolynn

4 months ago
Congratulations! The exam had quite a few questions on accreditation standards. Make sure you're familiar with Joint Commission requirements.
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Frederica

4 months ago
Passing the NAHQ Certified Professional in Healthcare Quality exam was a great accomplishment for me. The Pass4Success practice questions were a big help. One question that I found difficult was related to Quality Improvement and Patient Safety. It asked about the principles of the Plan-Do-Study-Act (PDSA) cycle. I wasn't sure if I got it right, but I passed.
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Gerardo

4 months ago
Fantastic achievement! I saw multiple questions on data analysis and interpretation. Brush up on statistical concepts and their relevance to quality measures.
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Martha

4 months ago
Finally certified as a CPHQ! Pass4Success's exam questions were incredibly similar to the real thing. Grateful for the resource.
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Alana

5 months ago
I just passed the NAHQ exam, and the Pass4Success practice questions were invaluable. There was a challenging question on Quality Promotion and Measurement that asked about the most effective ways to measure patient satisfaction. I wasn't confident in my response, but I passed the exam.
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Mabel

5 months ago
Kudos on passing! Be prepared for questions on performance improvement tools like Six Sigma and Lean. Understanding their application is key.
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Tiera

5 months ago
The NAHQ Certified Professional in Healthcare Quality exam was tough, but Pass4Success practice questions made a huge difference. One question that puzzled me was about Quality Concepts and Tools, specifically regarding the use of control charts to monitor process performance. I wasn't entirely sure of my answer, but I still passed.
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Telma

5 months ago
Great job! Pay attention to risk management strategies. The exam tested my knowledge on identifying and mitigating risks in various healthcare scenarios.
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Kami

5 months ago
Wow, CPHQ certification achieved! Pass4Success practice tests were a lifesaver. Couldn't have done it without them.
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Lea

6 months ago
I am thrilled to have passed the NAHQ exam, and I owe a lot to Pass4Success. There was a question on Quality Leadership and Communication that asked about the key components of effective communication in a healthcare setting. I was uncertain about the best answer, but I managed to pass the exam.
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Elden

6 months ago
Well done! Don't forget to review healthcare regulations. I encountered several questions on HIPAA compliance and reporting requirements.
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Cassie

6 months ago
Passing the NAHQ Certified Professional in Healthcare Quality exam was a significant achievement for me. The Pass4Success practice questions were a great resource. One question I found difficult was related to Quality Improvement and Patient Safety. It asked about the steps involved in a root cause analysis after a patient safety incident. I wasn't sure if I got it right, but I passed nonetheless.
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Carolann

6 months ago
CPHQ exam was tough, but I made it! Thanks to Pass4Success for the relevant study materials. Saved me tons of time.
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Emerson

6 months ago
Congrats! I found questions on patient safety indicators tricky. Make sure you understand how they're measured and their significance in quality assessment.
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Azalee

7 months ago
The NAHQ exam was a challenging yet rewarding experience. Thanks to Pass4Success, I felt well-prepared. There was a tricky question on Quality Promotion and Measurement that asked about the best methods to promote a culture of quality within a healthcare organization. I had to choose between several strategies, and I wasn't confident in my choice, but I still passed.
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Eden

7 months ago
Just passed the CPHQ exam! Remember to study quality improvement models like PDSA. You might get questions on how to apply these in healthcare settings.
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Wynell

7 months ago
I recently passed the NAHQ Certified Professional in Healthcare Quality exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the application of Six Sigma in Quality Concepts and Tools. It asked how to calculate the sigma level for a process with a specific defect rate. I wasn't entirely sure of the formula, but I managed to pass the exam.
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Micaela

7 months ago
Just passed the NAHQ CPHQ exam! So relieved. Pass4Success helped me prepare quickly with spot-on practice questions.
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Fabiola

9 months ago
Passing the NAHQ Certified Professional in Healthcare Quality exam was a significant achievement for me, and I am grateful for the support of Pass4Success practice questions. One question that I found particularly challenging was about giving special recognition to professionals with expertise in the field. It tested my understanding of how to acknowledge and celebrate the accomplishments of healthcare quality professionals.
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Ruthann

10 months ago
Just passed the CPHQ exam! Be prepared for questions on performance improvement methodologies like PDSA cycles. Understand how to apply these in healthcare settings. Study process mapping and root cause analysis techniques. Thanks to Pass4Success for their spot-on practice questions that helped me prepare quickly!
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Dortha

10 months ago
I recently passed the NAHQ Certified Professional in Healthcare Quality exam with the help of Pass4Success practice questions. The exam experience was challenging but rewarding, and I am proud to have achieved this certification. One question that stood out to me was related to promoting professional standards in healthcare quality. It required me to apply my knowledge and expertise in the field to select the best course of action.
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Free NAHQ CPHQ Exam Actual Questions

Note: Premium Questions for CPHQ were last updated On Apr. 11, 2025 (see below)

Question #1

A quality professional is creating a training session for clinical leaders about quality improvement. Which of the following should be incorporated into the training?

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Correct Answer: B

In a quality improvement training session, it is essential to give participants the opportunity to practice what was taught. This hands-on approach helps reinforce learning, allows participants to apply concepts in a real or simulated environment, and ensures that they are better prepared to implement quality improvement initiatives in their own work settings.

Limit discussion on case studies from external organizations (A): Case studies are valuable for illustrating concepts and should not be limited.

Introduce complex concepts first to allow time for understanding (C): It is generally better to start with basic concepts and gradually introduce more complex ideas.

Explain quality improvement roles for leaders at all levels (D): While important, this is a part of the training content but not the primary focus for effective learning compared to practice opportunities.

Reference

NAHQ Body of Knowledge: Education and Training in Quality Improvement

NAHQ CPHQ Exam Preparation Materials: Effective Training Methods


Question #2

Who is responsible for aligning resources and ensuring accountability in an improvement project?

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Correct Answer: B

The sponsor is responsible for aligning resources and ensuring accountability in an improvement project. The sponsor typically holds a leadership position and has the authority to secure necessary resources, remove obstacles, and ensure that the project stays on track. The sponsor also holds the team accountable for achieving the project's goals and maintaining alignment with organizational priorities.

Team leader (A): The team leader manages day-to-day activities and drives the project forward but does not usually have the authority to align resources and enforce accountability at the organizational level.

Process owner (C): The process owner is responsible for the process being improved but may not have the broader organizational influence required to align resources.

Facilitator (D): The facilitator helps guide discussions and ensures effective team dynamics but does not typically handle resource alignment or accountability.

Reference

NAHQ Body of Knowledge: Roles in Quality Improvement Projects

NAHQ CPHQ Exam Preparation Materials: Responsibilities of Project Sponsors


Question #3

Physician quality data reports for all credentialed physicians disseminated at regular Intervals, as generally mandated by accreditation standards, are called

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Correct Answer: D

Physician quality data reports for all credentialed physicians disseminated at regular intervals, as generally mandated by accreditation standards, are referred to as ongoing professional practice evaluation (OPPE).

Ongoing Professional Practice Evaluation (OPPE):OPPE is a continuous evaluation of a provider's performance at a frequency greater than every 12 months1.It involves a peer review process, where practitioners are reviewed by other practitioners of the same discipline and have personal knowledge of the applicant2.The purpose of OPPE is to ensure that the hospital, through the activities of its medical staff, assesses a practitioner's clinical competence and professional behavior on an ongoing basis3.

Focused Professional Practice Evaluation (FPPE):FPPE is a process whereby the medical staff evaluates the privilege-specific competence of the practitioner that lacks documented evidence of competently performing the requested privilege(s) at the organization4.It is not a regular, ongoing process, but rather is implemented whenever a question arises regarding a practitioner's ability to provide safe, high-quality patient care5.

CMS Star Ratings:The CMS Star Ratings system is a consumer-oriented system developed by the Centers for Medicare & Medicaid Services (CMS) to help consumers compare the quality of health and drug plans67. It is not a regular report disseminated for all credentialed physicians.

Quality Spot Checks:Quality spot checks refer to a random inspection or review of a specific aspect or area within a company's operations8. They are often used to monitor quality control, identify fraud, or ensure adherence to regulations.However, they are not specifically related to physician quality data reports910.

Therefore, the correct answer is D. ongoing professional practice evaluation (OPPE), as it best fits the description of physician quality data reports for all credentialed physicians disseminated at regular intervals, as generally mandated by accreditation standards.


Question #4

A performance improvement council has been directed to set up a communication plan for spreading an innovative telehealth program throughout the healthcare system. Which of the following groups must the council include in the communication plan?

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Correct Answer: B

When a performance improvement council sets up a communication plan for spreading an innovative telehealth program throughout a healthcare system, the plan must include adopter audiences. Adopter audiences are the various groups within the healthcare system that will need to adopt the new program, including clinicians, administrators, and other staff members who will be directly involved in or affected by the implementation.

Importance of Adopter Audiences: Engaging adopter audiences is crucial because their buy-in, understanding, and participation are essential for the successful adoption and integration of the telehealth program. Communication should be tailored to address their concerns, provide training, and outline the benefits of the innovation.

Comparison to Other Options:

A . market competitors: Involving market competitors in the communication plan is not appropriate, as they are external entities and could have conflicting interests.

C . state legislators: While state legislators may play a role in regulatory or policy support, they are not the primary focus of a communication plan aimed at internal adoption within the healthcare system.

D . local media: Local media can be useful for public relations and informing the broader community, but they are not directly involved in the adoption and implementation of the program within the healthcare system.


Question #5

An organization that demonstrates a culture of safety

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Correct Answer: C

An organization that demonstrates a culture of safety is one that learns from errors (Answer C) rather than penalizing them. In such an environment, errors are viewed as opportunities for learning and improvement, with the aim of preventing future occurrences. This approach fosters openness and encourages staff to report incidents and near misses without fear of retribution, leading to a safer and more resilient healthcare system.

The other options describe aspects that are either contrary to a safety culture or unrelated:

A balanced scorecard (A) is a strategic management tool and does not directly indicate a culture of safety.

Penalizing reporting of errors (B) would create a culture of fear, which is the opposite of a safety culture.

Generating a low number of incident reports (D) might suggest underreporting rather than a true reflection of safety, especially if it results from a punitive environment.


National Association for Healthcare Quality (NAHQ) - Certified Professional in Healthcare Quality (CPHQ) Study Materials.

Culture of Safety in Healthcare, NAHQ Documentation.


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