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NAHQ CPHQ Exam Questions
- Topic 1: Quality Leadership and Integration: This section of the exam measures the skills of healthcare quality managers and covers the principles of effective leadership in healthcare settings. It focuses on understanding how to integrate quality initiatives within organizational structures. Key skills include strategic planning and team collaboration, emphasizing fostering a culture of quality.
- Topic 2: Performance and Process Improvement: This section of the exam measures the skills of process improvement specialists and covers methodologies for enhancing healthcare services. It emphasizes identifying inefficiencies and implementing strategies for continuous improvement.
- Topic 3: Population Health and Care Transitions: This section of the exam measures the skills of healthcare quality managers and covers strategies for managing patient populations effectively.
- Topic 4: Health Data Analytics: This section of the exam measures the skills of healthcare professionals and covers the use of data to inform quality improvement efforts.
- Topic 5: Patient Safety: This section of the exam measures the skills of Healthcare Managers and covers essential practices for ensuring patient safety in healthcare environments. It focuses on identifying risks and implementing safety protocols.
Free NAHQ CPHQ Exam Actual Questions
Note: Premium Questions for CPHQ were last updated On May. 10, 2026 (see below)
Accountable care organizations (ACOs) utilize "hot spotting" as a population health tool to:
Detailed
Hot spotting in population health is the strategy of identifying and targeting high-cost, high-need patients, often those with chronic conditions, to allocate resources effectively and reduce overall healthcare costs.
Option C: Identify and focus resources on high-cost, chronically ill patients
This approach is central to ACOs' population health management, targeting those who need the most resources for better care coordination.
Hot spotting is a widely used strategy in ACOs for focusing on high-cost patients, as highlighted in CPHQ materials.
Which of the following provides support and subject matter expertise (or organizations that self-report sentinel events?
TheJoint Commission (TJC) adopted a formal Sentinel Event Policy in 1996 to help health care organizations that experience serious adverse events improve safety and learn from those sentinel events1.The Sentinel Event Policy explains how The Joint Commission partners with health care organizations that have experienced a serious patient safety event to protect the patient, improve systems, and prevent further harm1.Each accredited organization is strongly encouraged, but not required, to report sentinel events to The Joint Commission1.Organizations benefit from self-reporting in the following ways: The Joint Commission can provide support and expertise during the review of a sentinel event1. Therefore, the answer is B. The Joint Commission (TJC).
Supporting patients through longitudinal care plans is the guiding principle of:
Comprehensive and Detailed Explanation From Exact Extract:
Within the Population Health and Care Transitions domain, the principle of care coordination is defined as organizing patient care activities and sharing information among all participants involved in a patient's care to achieve safer and more effective outcomes.
The use of longitudinal care plans --- ongoing, comprehensive plans that span multiple settings and providers --- directly reflects this guiding principle. These plans ensure that patients receive coordinated, consistent care over time, minimizing duplication and improving outcomes.
Team-based care and patient engagement are important elements that support coordination, but the core guiding principle underlying longitudinal care management is care coordination.
NAHQ CPHQ Content Outline -- Population Health and Care Transitions: Care Coordination, Continuity of Care, and Longitudinal Care Planning
NAHQ Healthcare Quality Competency Framework -- Population Health and Care Transitions: Coordination of Care Across Settings and Time
A quality improvement professional believes that their MRSA facility rates are high. What should the quality improvement professional do first?
The first step for a quality improvement professional who believes that their MRSA facility rates are high is to contact the infection control practitioner to obtain benchmark data.Benchmark data are comparative data that can help identify gaps in performance and set realistic and achievable goals for improvement1.Benchmark data can be obtained from various sources, such as national or regional databases, professional organizations, peer-reviewed literature, or other similar facilities2.
By contacting the infection control practitioner, the quality improvement professional can access reliable and valid data on MRSA rates in their facility and compare them with other facilities or standards. This can help them determine the magnitude and significance of the problem, and whether it warrants further investigation and action.The infection control practitioner can also provide guidance on the best practices and protocols for preventing and controlling MRSA infections, and the potential risk factors and causes of high MRSA rates3.
The other options are not the best first steps for the quality improvement professional. Reporting the concerns to senior management and the Quality Council (option B) may be premature and unnecessary without having sufficient evidence and analysis of the problem. Forming a quality improvement team (option C) may be helpful later in the process, but not before defining and measuring the problem. Repeating the data collection process to justify the new rate (option D) may be wasteful and inaccurate, as it may not account for the variability and trends in the data, and it may not address the underlying causes of the problem .Reference:
1: NAHQ Healthcare Quality Competency Framework, Domain 5: Data Analytics, Skill 5.1.1
2: Benchmarking in Healthcare: A Practical Approach | NAHQ
3: Success and failures in MRSA infection control during the COVID-19 pandemic | Antimicrobial Resistance & Infection Control | Full Text2
NAHQ Healthcare Quality Competency Framework, Domain 3: Performance and Process Improvement, Skill 3.1.1
Which of the following is the best example of a patient-centered approach in healthcare?
Implementing patient portals is the best example of a patient-centered approach in healthcare. Patient portals empower patients by giving them access to their health information, enabling them to communicate with their providers, schedule appointments, and manage their health more effectively. This approach aligns with the principles of patient-centered care, which emphasize respect for patients' preferences, needs, and values, and encourage active patient participation in their own care.
Providing pre-printed dischargeinstructions (A): While useful, this is more of a standard practice and not as interactive or empowering as a patient portal.
Checking two patient identifiers (C): This is a safety procedure focused on preventing errors rather than patient-centered care.
Using age-based medication dosing (D): This is a clinical best practice but does not directly engage the patient in their care.
Reference
NAHQ Body of Knowledge: Patient-Centered Care and Engagement
NAHQ CPHQ Exam Preparation Materials: Implementing Patient-Centered Approaches
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