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NAHQ Exam CPHQ Topic 4 Question 74 Discussion

Actual exam question for NAHQ's CPHQ exam
Question #: 74
Topic #: 4
[All CPHQ Questions]

An organization that demonstrates a culture of safety

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Suggested Answer: C

An organization that demonstrates a culture of safety is one that learns from errors (Answer C) rather than penalizing them. In such an environment, errors are viewed as opportunities for learning and improvement, with the aim of preventing future occurrences. This approach fosters openness and encourages staff to report incidents and near misses without fear of retribution, leading to a safer and more resilient healthcare system.

The other options describe aspects that are either contrary to a safety culture or unrelated:

A balanced scorecard (A) is a strategic management tool and does not directly indicate a culture of safety.

Penalizing reporting of errors (B) would create a culture of fear, which is the opposite of a safety culture.

Generating a low number of incident reports (D) might suggest underreporting rather than a true reflection of safety, especially if it results from a punitive environment.


National Association for Healthcare Quality (NAHQ) - Certified Professional in Healthcare Quality (CPHQ) Study Materials.

Culture of Safety in Healthcare, NAHQ Documentation.

Contribute your Thoughts:

Dalene
23 days ago
C) Learn from errors? I thought that was common sense, but I guess some organizations still need to learn that one!
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Mindy
3 days ago
C) Learn from errors? I thought that was common sense, but I guess some organizations still need to learn that one!
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Tegan
4 days ago
A) has a balanced scorecard.
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Arlette
29 days ago
A) Balanced scorecard? Sounds more like a corporate buzzword than a safety culture. Let's get real here.
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Gayla
4 days ago
A) Balanced scorecard? Sounds more like a corporate buzzword than a safety culture. Let's get real here.
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Clay
23 days ago
C) learns from errors.
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Andra
1 months ago
I think having a balanced scorecard can help track safety performance effectively.
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Sean
1 months ago
I believe penalizing reporting of errors would discourage employees from speaking up.
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Irma
1 months ago
I agree with Skye. Learning from errors is crucial for improving safety.
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Skye
1 months ago
I think an organization that demonstrates a culture of safety learns from errors.
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Maricela
1 months ago
B) Penalizing reporting? What is this, the dark ages? That's the fastest way to kill a safety culture.
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Aileen
7 days ago
D) generates a low number of incident reports.
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Louvenia
10 days ago
B) Penalizing reporting? What is this, the dark ages? That's the fastest way to kill a safety culture.
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Bronwyn
16 days ago
C) learns from errors.
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Maryanne
19 days ago
A) has a balanced scorecard.
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Royal
2 months ago
D) Fewer incident reports? Sorry, but that's just a recipe for disaster. We need to encourage reporting, not suppress it!
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Keshia
2 months ago
C) Learn from errors? Duh, that's the whole point of a safety culture! How else are we supposed to improve?
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Keneth
1 months ago
D) generates a low number of incident reports.
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Nicholle
1 months ago
C) Learn from errors? Duh, that's the whole point of a safety culture! How else are we supposed to improve?
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Darrel
2 months ago
A) has a balanced scorecard.
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