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NAHQ Exam CPHQ Topic 3 Question 75 Discussion

Actual exam question for NAHQ's CPHQ exam
Question #: 75
Topic #: 3
[All CPHQ Questions]

A performance improvement council has been directed to set up a communication plan for spreading an innovative telehealth program throughout the healthcare system. Which of the following groups must the council include in the communication plan?

Show Suggested Answer Hide Answer
Suggested Answer: B

When a performance improvement council sets up a communication plan for spreading an innovative telehealth program throughout a healthcare system, the plan must include adopter audiences. Adopter audiences are the various groups within the healthcare system that will need to adopt the new program, including clinicians, administrators, and other staff members who will be directly involved in or affected by the implementation.

Importance of Adopter Audiences: Engaging adopter audiences is crucial because their buy-in, understanding, and participation are essential for the successful adoption and integration of the telehealth program. Communication should be tailored to address their concerns, provide training, and outline the benefits of the innovation.

Comparison to Other Options:

A . market competitors: Involving market competitors in the communication plan is not appropriate, as they are external entities and could have conflicting interests.

C . state legislators: While state legislators may play a role in regulatory or policy support, they are not the primary focus of a communication plan aimed at internal adoption within the healthcare system.

D . local media: Local media can be useful for public relations and informing the broader community, but they are not directly involved in the adoption and implementation of the program within the healthcare system.


Contribute your Thoughts:

Lavonne
16 days ago
Ooh, can we include the hospital's resident comedian in the communication plan? I hear they have some killer telehealth puns up their sleeve.
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Na
21 days ago
Hmm, I don't think C) market competitors need to be in the loop. Unless they're willing to collaborate, of course. This isn't a competition, it's about improving healthcare!
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Josefa
9 days ago
A) adopter audiences
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Vernice
23 days ago
I'm going with D) state legislators. They need to be aware of this initiative so they can support it and provide any necessary funding or regulations.
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Narcisa
26 days ago
B) local media is also crucial. They can help spread the word and generate interest in the community.
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Pamella
14 days ago
B) local media is also crucial. They can help spread the word and generate interest in the community.
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Amira
18 days ago
A) adopter audiences
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Marti
1 months ago
Definitely A) adopter audiences. They're the ones who need to know about this new telehealth program and how it can benefit them.
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Ocie
7 days ago
B) local media can help reach a wider audience and generate interest.
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Erasmo
17 days ago
A) adopter audiences are crucial for spreading the word about the telehealth program.
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Carline
1 months ago
I think local media should also be included in the communication plan to reach a wider audience.
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Franchesca
1 months ago
I agree with Flo. Adopter audiences are key to spreading awareness about the telehealth program.
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Flo
2 months ago
I think the council should include adopter audiences in the communication plan.
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