NAHQ Exam CPHQ Topic 2 Question 6 Discussion

Actual exam question for NAHQ's CPHQ exam

Question #: 6
Topic #: 2

Healthcare organizations' ability to deliver high-quality, patient-centered care to their members and patients depends in part on their understanding of basic customer service principles and their ability to integrate these principles into clinical settings. Healthcare organizations should pay attention to customer service for several reasons. Which of the following is NOT out of t hose reasons?

ABetter service translates into higher satisfaction for the patient and, subsequently, for the employer who pays most of the bills

BAs in any other service industry, a satisfied (and loyal) member or patient creates value over the course of a life time.

CPoor customer service raises the risk of a negative ''grapevine effect''

DExisting patients and members are a valuable source of information healthcare organizations can use to learn how to improve what they do and reduce waste by eliminating services that are unnecessary or not valued

Show Suggested Answer

Suggested Answer: D

by Mireya at May 09, 2022, 12:49 AM

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