NAHQ Exam CPHQ Topic 2 Question 40 Discussion

Actual exam question for NAHQ's CPHQ exam

Question #: 40
Topic #: 2

Experts on delivering superior customer service suggest that healthcare organizations adopt the following principle/s:

AHire service-savvy people. Aptitude is everything, people can be taught technical skills

BEstablish high standards of customer service

CMaintain a focus on facilities

DHelp staff cope better is a stressful atmosphere

Show Suggested Answer

Suggested Answer: A, B, D

by Fannie at May 03, 2022, 03:30 PM

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