Name: Microsoft MB2-718 Exam
Brand: Pass4Success
SKU: MB2-718
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Free Microsoft MB2-718 Exam Actual Questions

Note: Premium Questions for MB2-718 were last updated On 25-06-2019 (see below)

Question #1

A company plans to send out customer surveys. When a customer responds that they are not likely to recommend the company to a colleague, you need to display another question to gather additional information.

You need to configure the environment. What should you do?

AModify piped data.

BUse a response routing rule.

CAdd a business rule.

DCreate an action rule.

Reveal Solution

Correct Answer: B

Question #2

Which three statements regarding Voice of The Customer are true. Each correct answer presents a complete solution.

AThe survey definition is stored in Microsoft Azure. The survey response is temporarily stored in Azure Service Bus then later retrieved and stored in Microsoft Dynamics 365. Survey responses are deleted from Azure Service Bus after they are stored in Microsoft Dynamics 365.

BCollateral, such as themes and images, can be stored as web resources and included in solutions.

CSurveys can be included in solutions.

DEach new environment requires the creation of configuration records.

EEach survey contains three forms.

Reveal Solution

Correct Answer: A, D, E

Question #3

You need to create a goal record.

For which three fields must you enter data? Each correct answer presents a complete solution.

ATime Period

BActual Value

COwner

DMetric Type

EGoal Metric

Reveal Solution

Correct Answer: A, C, E

Question #4

What are Field Service Agreements?

Aframeworks for automatically generating work orders and invoices

Bmethods to help users verify what the customers are eligible for and create cases for customers

Cmethods to allow users to organize, prioritize, and monitor the progress of their work

Ddeflations for the level of service or support that your organization agrees to offer to a customer

Reveal Solution

Correct Answer: A

Question #5

You are working with the Field Service mobile app in online mode.

Which two statements regarding data synchronization are true? Each correct

AThe user can choose when data synchronization occurs.

BData continuously synchronizes with the server.

CYou do not need to manually synchronize your device.

DInformation is downloaded to your device.

Reveal Solution

Correct Answer: A, D

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Microsoft MB2-718 Exam Questions

Free Microsoft MB2-718 Exam Actual Questions

Note: Premium Questions for MB2-718 were last updated On 25-06-2019 (see below)