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  • MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Microsoft MB-910 Exam Questions

Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code: MB-910
Related Certification(s):
  • Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certifications
  • Microsoft Dynamics 365 Certifications
Certification Provider: Microsoft
Number of MB-910 practice questions in our database: 159 (updated: Dec. 03, 2024)
Expected MB-910 Exam Topics, as suggested by Microsoft :
  • Topic 1: Describe project planning and resource management capabilities/ describe resource skills and proficiency models
  • Topic 2: Describe the capabilities of Dynamics 365 Customer Voice/ Describe how to target customers by using segments and subscription lists
  • Topic 3: Describe leads and the process for qualifying leads/ Describe processes and tools used for forecasting sales
  • Topic 4: Describe Omnichannel for Customer Service/ Identify Dynamics 365 Marketing capabilities
  • Topic 5: Identify common customer engagement features/ Describe the capabilities of LinkedIn Campaign Manager
  • Topic 6: Describe resource management capabilities including skills, and proficiency models/ Describe options for managing documents by using SharePoint Online
  • Topic 7: Describe inventory and asset management capabilities/ Describe event management features and capabilities
  • Topic 8: Describe Dynamics 365 Customer Service components/ Describe the Dynamics 365 Sales lifecycle
  • Topic 9: Describe cases, queues, and entitlements/ Describe capabilities for the Inspections feature
  • Topic 10: Describe the capabilities of Dynamics 365 Customer Insights including audience insights/ Describe capabilities of Dynamics 365 Sales Insights
  • Topic 11: Describe the lead generation and qualification process including lead scoring/ Describe the lifecycle of a work order including work order creation
  • Topic 12: Describe customer asset management and preventive maintenance processes/ Describe the process for converting leads into projects
Disscuss Microsoft MB-910 Topics, Questions or Ask Anything Related
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Evan

Were there any questions on mobile app functionalities for Dynamics 365?
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Rima

4 days ago
Passed my CRM certification thanks to Pass4Success. Their exam questions were right on target. Great resource!
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Giovanna

14 days ago
How did you prepare for the exam? Any resources you found particularly helpful?
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Emily

16 days ago
I just passed the Dynamics 365 Fundamentals exam, and the Pass4Success practice questions were a great help. There was a question about the core capabilities of customer engagement apps, particularly around the use of Dynamics 365 Marketing. I was unsure about the specifics, but I managed to get through.
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Merilyn

29 days ago
What about integration with other Microsoft products? Was that a significant part of the exam?
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Amie

1 months ago
Happy to announce that I passed the Dynamics 365 Fundamentals exam! The Pass4Success practice questions were invaluable. One question that puzzled me was about the Customer Service features, specifically the use of Omnichannel for Customer Service. I wasn't sure about the integration details, but I still passed.
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Ashleigh

1 months ago
Pass4Success helped me nail the MS Dynamics 365 Fundamentals exam. Their questions were incredibly relevant. Thank you!
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Leslee

1 months ago
Did you encounter any questions about marketing automation in Dynamics 365?
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Glenn

2 months ago
I passed the Microsoft Dynamics 365 Fundamentals exam, thanks to the practice questions from Pass4Success. A question that had me second-guessing was related to customer insights, particularly how to leverage AI-driven analytics to personalize customer experiences. Despite my doubts, I succeeded!
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Peggy

2 months ago
How was the difficulty level of questions related to customer service functionalities?
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Lacresha

2 months ago
Thrilled to share that I passed the Dynamics 365 Fundamentals exam! The Pass4Success practice questions were spot on. One challenging question was about the Sales Features in Dynamics 365, specifically how to utilize the Sales Insights feature to predict customer behavior. I wasn't confident in my answer, but it worked out in the end.
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Thaddeus

2 months ago
Wow, aced the Dynamics 365 CE exam! Pass4Success materials were a lifesaver. Highly recommend for quick prep.
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Shawna

2 months ago
Congrats! I'm studying for it now. Any tips on sales automation questions? I'm struggling with the pipeline management concept.
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Dalene

2 months ago
Just cleared the Dynamics 365 Fundamentals exam! The practice questions from Pass4Success were a lifesaver. There was a tricky question about the Field Service capabilities, particularly around scheduling and dispatching resources. I wasn't entirely sure about the best practices for optimizing resource allocation, but I still made it through.
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Derick

3 months ago
Customer Voice questions focused on its integration with other Dynamics 365 apps. Understand how surveys can be used in different customer engagement scenarios.
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Milly

3 months ago
I recently passed the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the core capabilities of customer engagement apps, specifically how Dynamics 365 integrates with other Microsoft services like Power BI. Despite my uncertainty, I managed to pass!
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Dean

3 months ago
Just passed the MS Dynamics 365 CRM exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
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Abel

5 months ago
My exam experience was successful as I passed the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam using Pass4Success practice questions. The exam included questions on Dynamics 365 Customer Voice capabilities. One question that I found challenging was about targeting customers by using segments and subscription lists. Despite my uncertainty, I was able to pass the exam.
upvoted 0 times
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Anglea

6 months ago
Just passed the Microsoft Dynamics 365 Fundamentals (CRM) exam! Be prepared for questions on lead management processes. You might encounter scenarios where you need to identify the correct stages in the lead-to-opportunity conversion. Study the default lead qualification process thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Jolanda

6 months ago
I passed the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam with the help of Pass4Success practice questions. The exam covered topics like project planning and resource management capabilities. One question that stood out to me was related to resource skills and proficiency models. I wasn't completely sure of the answer, but I still managed to pass the exam.
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Eden

6 months ago
Another important topic on the exam was the Sales module in Dynamics 365. Expect questions about the sales process, including lead qualification, opportunity management, and quote generation. Familiarize yourself with the sales pipeline stages and how to customize them. Pass4Success provided great practice materials that covered these areas comprehensively, which definitely contributed to my passing the exam.
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Free Microsoft MB-910 Exam Actual Questions

Note: Premium Questions for MB-910 were last updated On Dec. 03, 2024 (see below)

Question #1

A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

Reveal Solution Hide Solution
Correct Answer: B

Question #2

You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.

You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?

Reveal Solution Hide Solution
Correct Answer: A

https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency- models

Question #3

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians" access to data. Which feature should you use?

Reveal Solution Hide Solution
Correct Answer: B

Question #4

You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration. What three tools should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: B, C, D

Question #5

A company has a large number of technicians that work in the field.

You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.

What should you implement?

Reveal Solution Hide Solution
Correct Answer: D

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