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Microsoft MB-280 Exam Questions

Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
Exam Code: MB-280
Related Certification(s):
  • Microsoft Dynamics 365 Certifications
  • Microsoft Dynamics 365 Customer Experience Analyst Associate Certifications
Certification Provider: Microsoft
Actual Exam Duration: 100 Minutes
Number of MB-280 practice questions in our database: 60 (updated: Apr. 10, 2025)
Expected MB-280 Exam Topics, as suggested by Microsoft :
  • Topic 1: Implement Dynamics 365 Sales: This section focuses on the essential processes for setting up and managing Dynamics 365 Sales effectively for Dynamics 365 Sales Professionals.
  • Topic 2: Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
  • Topic 3: Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
  • Topic 4: Implement Security and Customizations in Dynamics 365 Sales: This section addresses the implementation of security measures and customization options within Dynamics 365 Sales for Dynamics 365 Sales Professionals.
  • Topic 5: Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.
  • Topic 6: Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.
Disscuss Microsoft MB-280 Topics, Questions or Ask Anything Related

Tammi

14 days ago
MS Dynamics 365 certified! Pass4Success's materials were key to my quick preparation.
upvoted 0 times
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Lizbeth

1 months ago
Pass4Success's relevant questions helped me conquer the Dynamics 365 CX Analyst exam. Thanks!
upvoted 0 times
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Leila

2 months ago
Passed my MS Dynamics 365 exam today. Couldn't have done it without Pass4Success's efficient prep.
upvoted 0 times
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Merri

3 months ago
Passing the Microsoft Dynamics 365 Customer Experience Analyst exam was a significant milestone, and Pass4Success practice questions were crucial. One question that left me uncertain was about configuring sales goals in Dynamics 365 Sales. I wasn't sure how to align them with organizational objectives, but I succeeded nonetheless.
upvoted 0 times
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Adaline

3 months ago
Dynamics 365 certification achieved! Pass4Success questions were incredibly similar to the real thing.
upvoted 0 times
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Lindy

4 months ago
I'm delighted to have passed the Dynamics 365 Customer Experience Analyst exam, with the aid of Pass4Success practice questions. A question that stumped me was related to managing sales territories in Dynamics 365 Sales. I was unsure about the implications of territory reassignment, but I still passed.
upvoted 0 times
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Cassie

4 months ago
Grateful for Pass4Success - their prep made the Dynamics 365 CX Analyst exam a breeze.
upvoted 0 times
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Mozelle

5 months ago
Successfully passing the Microsoft Dynamics 365 Customer Experience Analyst exam was a relief, and the Pass4Success practice questions were a big help. There was a question about configuring product catalog settings in Dynamics 365 Sales that I found difficult. I wasn't sure about the best practices for setting up product bundles, but I managed to get through.
upvoted 0 times
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Rebbecca

5 months ago
I am thrilled to have passed the Dynamics 365 Customer Experience Analyst exam, and I owe a lot to the Pass4Success practice questions. One question that puzzled me was about customizing the opportunity close dialog in Dynamics 365 Sales. I wasn't confident about the customization options, but I still passed.
upvoted 0 times
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Jeniffer

5 months ago
Pass4Success materials were a lifesaver. Aced the Dynamics 365 exam in no time!
upvoted 0 times
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Lawanda

6 months ago
Passing the Microsoft Dynamics 365 Customer Experience Analyst exam was a great achievement, thanks to the Pass4Success practice questions. A challenging question I encountered involved the integration of Dynamics 365 Sales with LinkedIn Sales Navigator. I wasn't sure about the exact steps to enable this feature, yet I still managed to succeed.
upvoted 0 times
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Candra

6 months ago
Having just cleared the Dynamics 365 Customer Experience Analyst exam, I can attest to the usefulness of Pass4Success practice questions. There was a tricky question about setting up lead scoring models in Dynamics 365 Sales. I was a bit uncertain about the criteria to use for scoring, but it all worked out in the end.
upvoted 0 times
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Agustin

7 months ago
The exam covered Dynamics 365 Customer Voice integration. Understand how to create surveys, distribute them, and analyze results within Dynamics 365. Thanks to Pass4Success for the thorough preparation!
upvoted 0 times
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Lacresha

7 months ago
Just passed the MS Dynamics 365 CX Analyst exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Jaclyn

7 months ago
I recently passed the Microsoft Dynamics 365 Customer Experience Analyst exam, and I must say, the Pass4Success practice questions were instrumental in my preparation. One question that caught me off guard was about configuring the sales pipeline stages in Dynamics 365 Sales. I wasn't entirely sure how to prioritize the stages effectively, but thankfully, I managed to pass.
upvoted 0 times
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Free Microsoft MB-280 Exam Actual Questions

Note: Premium Questions for MB-280 were last updated On Apr. 10, 2025 (see below)

Question #1

You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flor

a. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: B, C

The timeline control in Dynamics 365 allows users to view and interact with activities, notes, and posts associated with a record. To meet Terra Flora's requirements for displaying specific activities, you need to customize the timeline to show only certain activity types.

Removing All Other Activity Types Except Task, Email, and Phone Call (Option B):

According to Terra Flora's requirements, only Tasks, Emails, and Phone Calls should appear in the timeline for Pet records. Therefore, removing all other activity types ensures that only the relevant activities are shown. This customization is achieved in the timeline settings by unchecking unnecessary activity types.

Unchecking the Posts Option (Option C):

Since Terra Flora specified that posts should not appear on the timeline, you should uncheck the Posts option under the Record types settings in the timeline configuration. This action removes posts from the view, aligning with Terra Flora's requirement to exclude posts from the Pet records timeline.

Other Options Explanation:

Unchecking Notes (Option A) would prevent users from adding or viewing notes, which Terra Flora requires.

Unchecking the Activities Option (Option D) would disable all activities on the timeline, which does not meet Terra Flora's needs as they require Task, Email, and Phone Call activities.

Option E deals with the display format of notes but does not restrict their visibility, which does not align with the requirement to exclude posts specifically.

Reference from Microsoft Documentation:

For configuring and customizing the timeline control, refer to Customize a timeline control in Dynamics 365 documentation for detailed steps on modifying timeline settings and activity visibility.


Question #2

You are the Dynamics 365 Sales administrator for an electronics company.

The sales team is having difficulty locating different products in the same category - for instance; all versions of flat screen TV available.

You need to make it easier for the sales team to navigate through products via taxonomy.

What should you use?

Reveal Solution Hide Solution
Correct Answer: A

Product families allow you to group related products under a common category, making it easier for the sales team to navigate and find products within the same category, such as all versions of flat-screen TVs.

By using Product families, you can organize products into a hierarchical structure that reflects their categorization, enabling sales users to browse and select items more efficiently within Dynamics 365 Sales.


Using product families, you can streamline the user experience and improve navigation within the product catalog by grouping similar products together, which simplifies the search process for sales teams.

Question #3

You need to build a trigger-based journey to send the "Getting started" emails requested by the global sales lead. Which trigger should you use to start the journey?

Reveal Solution Hide Solution
Correct Answer: A

To build a trigger-based journey that sends 'Getting started' emails when an opportunity is marked as 'Won,' the appropriate trigger to use is the Dataverse record change trigger. This trigger is specifically designed to initiate actions based on changes in Microsoft Dataverse records, which are integral to Dynamics 365.

Here's the detailed reasoning:

Dataverse Record Change Trigger:

The Dataverse record change trigger is used to initiate journeys when there is a change in a record within Dataverse, such as an opportunity's status.

Since the requirement is to send a 'Getting started' email once an opportunity status changes to 'Won,' this trigger can detect the status update in real-time.

Using this trigger, you can specify the criteria for the journey to start, such as filtering for opportunities with a status of 'Won,' thus automating the email sending based on this condition.

Why Not Other Triggers?

Custom trigger with lead profile data and Custom trigger with contact profile data: These are generally used for initiating journeys based on custom events or data points outside of standard Dataverse records, which isn't applicable here as the journey is triggered by an opportunity status change, a native Dataverse record.

Email Link Clicked Interaction Trigger: This trigger is used to follow up after an email link is clicked, which does not align with the scenario. The journey must start based on an opportunity status change, not email interaction.

Microsoft Dynamics 365 Reference:

Create and manage trigger-based journeys

Work with Dataverse triggers in journeys

By using the Dataverse record change trigger, you ensure that the journey aligns directly with the sales process and automatically sends the 'Getting started' email when an opportunity reaches the 'Won' status, as requested by the global sales lead.


Question #4

The analytics team at your organization has created Power Bl reports that enrich data about your accounts from Dynamics 365 Sales with data NOT contained in Dynamics 365 Sales. The Power Bl reports are referenced by your executive leadership as the primary source of truth about account success metrics. Sales leadership has requested that sales users can see these insights about the accounts they have access to within Dynamics 365 Sales. You need to enable the insights to be available to sales users in Dynamics 365 Sales. What should you do?

Reveal Solution Hide Solution
Correct Answer: D

To make Power BI insights available within Dynamics 365 Sales, specifically contextualized for accounts, you should embed the Power BI report with contextual filtering. This ensures that the report dynamically adjusts based on the specific account record a user is viewing.

Embedding with contextual filtering enables sales users to see account-specific insights directly within the Dynamics 365 interface, improving accessibility and relevance.


Question #5

You need to identify the duplicate pet records, so they can be manually merged by the carer. What must you create?

Reveal Solution Hide Solution
Correct Answer: B

To identify duplicate records, you need to configure both duplicate detection rules and duplicate detection jobs.

Since Terra Flora requires identifying duplicate pet records across various fields, creating three duplicate detection rules is likely necessary to cover different columns (such as name, breed, and dietary requirements) in the Pet table.

One duplicate detection job is sufficient to run these rules concurrently, scanning the database for duplicates across the specified columns. This job can be scheduled or run manually.

Option B is correct as it ensures comprehensive coverage with three rules addressing various fields and one job to manage the duplicate detection process.

Reference from Microsoft Documentation:

For guidance on setting up duplicate detection jobs and rules, refer to Detect duplicate records in Dynamics 365.



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