Microsoft Exam PL-600 Topic 1 Question 34 Discussion

Actual exam question for Microsoft's PL-600 exam

Question #: 34
Topic #: 1

A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.

You need to recommend a solution to automate the process.

What should you recommend?

AExcel Online Connector

BDynamics 365 Customer Insights

CDynamics 365 Customer Service

DDynamics 365 Marketing

Show Suggested Answer

Suggested Answer: B

Microsoft designed Customer Insights to allow organizations to map, match, merge, and enrich customerbased data from different sources. A classic scenario would be to merge data from customer service software, like Freshdesk, and online sales, such as Shopware, into one source for reporting and further data analysis.

https://msdynamicsworld.com/story/microsoft-dynamics-365-customer-insights-overview

by Donette at Dec 08, 2022, 02:01 PM

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