Microsoft Exam MB2-714 Topic 4 Question 1 Discussion

Actual exam question for Microsoft's MB2-714 exam

Question #: 1
Topic #: 4

You are responsible for all of the cases created for a customer named Fourth Coffee. The cases are entered by using the customer portal.

You need to ensure that any cases created for Fourth Coffee are assigned to you.

What should you do?

ACreate a service level agreement (SLA) item.

BCreate a routing rule.

CUpdate the entitlement.

DChange the owner of the account.

Show Suggested Answer

Suggested Answer: B

by Arlene at Dec 28, 2022, 03:42 AM

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