Microsoft Exam MB-910 Topic 7 Question 30 Discussion

Actual exam question for Microsoft's MB-910 exam

Question #: 30
Topic #: 7

[All MB-910 Questions]

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.

What is a valid use case for Dynamics 365 Connected Customer Service?

AAnalyze customer sentiment from multiple sources.

BRespond to and resolve customer issues by using social media.

CUse mixed reality applications to assist technicians performing work in the field.

DUse IoT devices and AI to predict when a customer's equipment will need service.

Show Suggested Answer

Suggested Answer: C

by Kristel at Jul 27, 2023, 05:19 AM

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Annabelle

2 days ago

Option D seems the most relevant as it uses IoT and AI to predict when equipment needs servicing, which aligns with the 'Connected Customer Service' concept.

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Goldie

4 days ago

I also think using IoT devices and AI to predict when a customer's equipment will need service is a valid use case. It can help us be proactive in addressing customer needs.

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Lorrie

12 days ago

I agree with Tammara. It's important to understand how customers feel about our products and services.

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Tammara

13 days ago

I think a valid use case for Dynamics 365 Connected Customer Service is to analyze customer sentiment from multiple sources.

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