A company implements Dynamics 365 Customer Service for their support desk.
Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.
You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.
What should you implement?
Gilberto
3 months agoAlberto
3 months agoStaci
3 months agoMarleen
3 months agoKenda
3 months agoChanel
3 months agoEmerson
3 months agoTatum
3 months agoKatlyn
3 months agoRikki
4 months agoEugene
2 months agoXochitl
2 months agoSantos
3 months agoAudra
3 months agoAdela
4 months agoMalcolm
3 months agoOdette
3 months agoBrunilda
4 months agoSalena
4 months agoFlo
4 months agoTiffiny
4 months agoMadalyn
3 months agoAudry
3 months agoMignon
4 months agoKenda
4 months ago