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Microsoft Exam MB-910 Topic 2 Question 44 Discussion

Actual exam question for Microsoft's MB-910 exam
Question #: 44
Topic #: 2
[All MB-910 Questions]

Customers submit suggestions, questions, and cases to a company by using the following channels:

* Submitting a case in a customer service portal.

* Emailing a support mailbox.

* Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Lonna at Apr 30, 2024, 05:05 PM

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Alberta
10 months ago
True, but 'Queues' seem more logical for routing to departments.
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Joseph
10 months ago
Hmm, what about 'Activities'? It covers actions.
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Alona
10 months ago
I thought 'Work orders' made sense? It's similar to cases.
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Georgene
10 months ago
Not sure about that, maybe it's 'Queues'? They distribute submissions.
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Alberta
11 months ago
Yeah, same here. I think the answer is 'Work items'.
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Joseph
12 months ago
I found the question on submissions confusing.
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