Microsoft Exam MB-910 Topic 12 Question 48 Discussion

Actual exam question for Microsoft's MB-910 exam

Question #: 48
Topic #: 12

An online retail company uses Dynamics 365 Customer Insights - Journeys.

Customers abandon cans with items after shopping on the company s website. The marketing manager must send an email to these customers to ask if they want to complete the purchase.

You need to select a feature to send the mail.

Which feature should you use?

APower Automate desktop flow

BCustomer interactions timeline

CEmail campaign

DSegment-based journey

ETrigger-based journey

Show Suggested Answer

Suggested Answer: A

by Tiara at Jun 24, 2024, 08:32 PM

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Gail

8 months ago

I'm going with C. Email campaign. Seems like the classic approach, and sometimes the classics are the way to go.

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Teddy

8 months ago

Trigger-based journey, huh? Guess they're really trying to catch those cart-abandoners before they get away. Gotta love the urgency!

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Vinnie

6 months ago

I agree, it shows that the company is actively trying to address customer needs and improve their shopping experience.

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Truman

6 months ago

Definitely, it's a proactive approach to re-engage with customers who left items in their cart.

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Bettina

6 months ago

Yeah, using a trigger-based journey seems like the best option to reach out to those customers quickly.

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Jerrod

6 months ago

E) Trigger-based journey

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Tracey

6 months ago

D) Segment-based journey

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Marg

6 months ago

C) Email campaign

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Shanice

6 months ago

B) Customer interactions timeline

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Felix

6 months ago

A) Power Automate desktop flow

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Stephane

6 months ago

Definitely, it's all about catching their attention at the right moment to bring them back to complete their purchase.

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Micaela

6 months ago

E) Trigger-based journey

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In

6 months ago

Yeah, it's a smart move to use trigger-based journeys to reach out to those customers quickly.

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Mari

6 months ago

E) Trigger-based journey

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Celestina

7 months ago

E) Trigger-based journey

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Valda

7 months ago

D) Segment-based journey

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Yesenia

7 months ago

C) Email campaign

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Margurite

8 months ago

B) Customer interactions timeline

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Keneth

8 months ago

A) Power Automate desktop flow

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Pamella

8 months ago

E. Trigger-based journey is the way to go. You can set it up to automatically send the email as soon as a customer abandons their cart.

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Dominque

8 months ago

I agree, setting up a trigger to send the email right after a customer abandons their cart is very efficient.

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Dominque

8 months ago

E. Trigger-based journey is the best option for this scenario.

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Florinda

9 months ago

I think C) Email campaign would be the best option to send the mail to customers who abandoned their carts.

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Hubert

9 months ago

D. Segment-based journey looks like the best option to me. It'll allow you to target those specific customers who abandoned their carts.

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Macy

8 months ago

Yes, it's a great way to personalize the email and increase the chances of them completing the purchase.

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Adelle

8 months ago

I agree, using a segment-based journey will help target those customers effectively.

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Alex

9 months ago

I agree with Weldon, E) Trigger-based journey makes more sense in this scenario.

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Weldon

9 months ago

I disagree, I believe E) Trigger-based journey would be more effective.

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Myra

9 months ago

I think we should use D) Segment-based journey.

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Quiana

9 months ago

I think the answer is C. Email campaign. It seems like the most straightforward way to send an email to the customers who abandoned their carts.

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Andra

9 months ago

User 2

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Rosina

9 months ago

User 1

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