Microsoft Exam MB-910 Topic 10 Question 19 Discussion

Actual exam question for Microsoft's MB-910 exam

Question #: 19
Topic #: 10

A company implements Dynamics 365 Customer Service for their support desk.

Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.

You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.

What should you implement?

AService level agreements

BCustomer Service Insights

CPower Automate to transfer cases

DKnowledge base management

Show Suggested Answer

Suggested Answer: C

by Sherita at Nov 16, 2022, 03:29 PM

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