Microsoft Exam MB-340 Topic 6 Question 4 Discussion

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A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.

Call centers must meet the following requirements:

User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing

All agents must be able to offer directed selling

All agents must be able to change the sales price of an item during order entry

All refunds must be applied to the account for the customer who made the purchase

You need to configure call center functionality.

Solution: Create a call center and add User1 and User2 as channel users.

Create another call center and add User3 as a channel user.

For each call center select Set up and then Payment methods. Create a payment method and set the function to Normal.

Does the solution meet the goal?