Microsoft Exam MB-330 Topic 11 Question 8 Discussion

Actual exam question for Microsoft's MB-330 exam

Question #: 8
Topic #: 11

You are a functional consultant for a company named Contoso Entertainment System USA (USMF).

USMF recently experienced issues with a transport company. Many packages were returned because the boxes were opened during delivery.

Users in the sales department are creating sales order returns for the returned open boxes.

You need to configure the system to ensure that the sales department users can select a predefined description of Open Box for each sales order return.

To complete this task, sign in to Dynamics 365 portal.

AExplanation:
You need to configure a Return Reason Code.
ClickSales and marketing>Setup>Sales orders>Returns>Return reason codes.
Press CTRL + N to create a new return reason code line.
In theReturn reason codefield, enter text to identify this code (enter Open Box).
In theDescriptionfield, enter text to describe the return reason code.
Use theReturn reason code groupdrop-down list to add the code to a return reason code group.

Show Suggested Answer

Suggested Answer: A

https://docs.microsoft.com/en-us/dynamics365/supply-chain/service-management/set-up-return-reason-code

by Paris at May 09, 2022, 09:58 PM

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