Microsoft Exam MB-280 Topic 5 Question 2 Discussion

Actual exam question for Microsoft's MB-280 exam

Question #: 2
Topic #: 5

The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.

The sales leader asked you to configure the ability to use suggested contacts.

Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. Choose three.

NOTE: Each correct selection is worth one point.

AThe user assigned as your manager on your system user record.

BThe Record Owner of your linked business unit.

CThe Record Owner of the initiating record.

DThe Created By of the initiating record.

EThe Last Modified By of the initiating record.

FThe system user who updated a timeline activity on the initiating record.

Show Suggested Answer

Suggested Answer: A, C, D

Manager on System User Record:

Suggested contacts in Teams can include users directly linked to the individual starting the chat. The manager assigned on the user's system record can be a suggested contact, as this is a common relationship that suggests frequent communication.

Record Owner of the Initiating Record:

The owner of the record being discussed or acted upon is also likely to be a suggested contact. This is because the owner has primary responsibility for the record and would commonly need to be consulted or informed about actions related to it.

Created By of the Initiating Record:

If the user is the Created By for a record, they are associated with its initial setup or creation. As a result, they may be suggested when actions on that record are taken since they are familiar with its origins.

These selections align with the rules typically used for suggesting contacts in integrated Teams chats, ensuring relevant parties are automatically suggested based on record associations and user relationships.

by Herminia at Oct 19, 2024, 01:29 AM

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Willard

16 days ago

Wow, this question is really testing our knowledge of Teams and Dynamics 365. I think the answer is B, C, and F. The record owner of the linked business unit, the record owner of the initiating record, and the system user who updated a timeline activity on the initiating record. That's my pick.

upvoted 0 times

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2 months ago

I think the answer is B, C, and D. The record owner of the linked business unit, the record owner of the initiating record, and the created by of the initiating record should be the suggested contacts.

upvoted 0 times