Microsoft Exam MB-240 Topic 9 Question 52 Discussion

Actual exam question for Microsoft's MB-240 exam

Question #: 52
Topic #: 9

You are the Dynamics 365 Field Service technician manager for Contoso Ltd.

Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.

You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.

What should you do to avoid double billing your customers that have agreements?

AManually update the Invoice lines prior to sending to the customer.

BTurn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted

CUpdate the Invoice Journal lines to ensure the lines are $0.00.

DCreate a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.

Show Suggested Answer

Suggested Answer: D

by Willodean at Dec 13, 2023, 03:35 AM

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Devora

10 months ago

Option D seems interesting - creating a process with price lists and entitlements to ensure the work order subtotal and invoice are $0.00. That could be a good way to handle the agreements without impacting the regular invoicing. Though I'm a bit worried it might be more complex to set up.

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10 months ago

Hmm, I don't know, that sounds like it could get pretty complicated. Maybe we should just go with the good old-fashioned manual approach and have someone double-check the invoice lines before sending them out? That might be the simplest solution.

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