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Microsoft Exam MB-240 Topic 7 Question 78 Discussion

Actual exam question for Microsoft's MB-240 exam
Question #: 78
Topic #: 7
[All MB-240 Questions]

A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.

The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.

What should the company implement to handle this sort of issue?

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Suggested Answer: B

by Cordelia at Dec 04, 2024, 03:27 PM

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Joanna
1 months ago
If only the service technician could just ask the HVAC unit, 'Hey, what's wrong with you?' and it would respond, 'Well, it's a long story, but basically...' That would make things a lot easier.
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Rima
1 months ago
Microsoft Dynamics 365 Guides? What, is the service technician going to use that to teach the HVAC unit how to fix itself? Clearly, Remote Assist is the way to go here.
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James
1 months ago
Resource Scheduling Optimization? Really? That's not going to help the service technician troubleshoot the issue on the spot. They need a hands-on remote support tool.
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Ceola
6 days ago
A: Exactly, it's a more practical solution compared to Resource Scheduling Optimization.
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Henriette
10 days ago
B: I agree, it would allow someone to see what the technician is looking at and guide them through the troubleshooting process.
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Micah
17 days ago
A: I think B) Microsoft Dynamics 365 Remote Assist would be the best option to provide remote support to the service technician.
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Eveline
1 months ago
I'm not sure Microsoft Teams is the right choice here. It's more for general communication and collaboration, not specialized remote support.
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Goldie
30 days ago
A: Agreed, it would definitely make it easier for the service technician to get the guidance they need.
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Nieves
1 months ago
B: Yeah, Remote Assist allows for real-time collaboration and sharing of visuals, which would be helpful in this case.
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Emeline
1 months ago
A: I think Microsoft Dynamics 365 Remote Assist would be the best option for this situation.
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Kati
2 months ago
Microsoft Dynamics 365 Remote Assist seems like the perfect solution here. It would allow the internal team to see what the service technician is seeing and provide real-time guidance.
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Alisha
6 days ago
B: That sounds like it would be really helpful in this situation. I'll give it a try.
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Antonio
11 days ago
A: It allows the internal team to see what you're seeing and provide real-time guidance.
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Ressie
1 months ago
B: No, I haven't. What does it do?
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Sabra
1 months ago
A: Have you tried using Microsoft Dynamics 365 Remote Assist?
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Stephaine
2 months ago
I think Microsoft Teams could also be helpful for quick communication with the internal help team.
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Thaddeus
2 months ago
I agree with Devora, Remote Assist would allow the technician to share live video of the unit for better guidance.
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Devora
2 months ago
I think the company should implement Microsoft Dynamics 365 Remote Assist.
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