Microsoft Exam MB-240 Topic 2 Question 59 Discussion

Actual exam question for Microsoft's MB-240 exam

Question #: 59
Topic #: 2

You are the lead consultant on a Dynamics 365 Field Service implementation for an automotrve repair company.

The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.

What are two ways to do this? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

After selecting the field Service app icon on the email select the Work orders tab and select the plus icon to manually create a work order

AFrom the email, select the Field Service app icon and select Create a work order from email

BFrom the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created

CFrom the email, select the Share to Teams icon where you can generate the work order.

DSelect the Viva Insights app icon on the email and select the Book work order option.

Show Suggested Answer

Suggested Answer: A, B

by Jennifer at Apr 21, 2024, 02:22 PM

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7 months ago

I think the first way to create work orders is by selecting the Field Service app icon and creating it from the email.

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Viva

6 months ago

B) From the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created

upvoted 0 times

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Ruth

6 months ago

A) From the email, select the Field Service app icon and select Create a work order from email

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