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Microsoft Exam MB-240 Topic 14 Question 53 Discussion

Actual exam question for Microsoft's MB-240 exam
Question #: 53
Topic #: 14
[All MB-240 Questions]

You are the Dynamics 365 Field Service technician manager for Contoso Ltd.

Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.

You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.

What should you do to avoid double billing your customers that have agreements?

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Suggested Answer: D

by Art at Dec 25, 2023, 12:44 PM

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Abel
7 months ago
Updating the invoice journal lines to $0.00 seems like a quick fix, but I worry that it might not be a sustainable solution in the long run. What if the customer's requirements change or we add more agreements?
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Maryann
7 months ago
Creating a process using price lists and entitlements sounds promising. That way, we can ensure the work order subtotal and invoice are both $0.00 for the agreements. It might be a bit more complex to set up, but it could be a more robust solution.
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Dylan
7 months ago
I'm not a fan of manually updating the invoice lines. That seems like it could be prone to errors and would be a pain to maintain. I think the solution needs to be more automated.
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Alberto
7 months ago
Hmm, this seems like a tricky situation. I wonder if turning off the invoice generation on closed work orders would be the best approach. That would prevent the double billing, but I'm not sure if it would cover all the scenarios.
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Brianne
6 months ago
D) Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.
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Billy
6 months ago
Hmm, that could be a more accurate solution. What about creating a process using price lists and entitlements?
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Britt
6 months ago
C) Update the Invoice Journal lines to ensure the lines are $0.00.
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Genevive
6 months ago
That could work too, but what about updating the Invoice Journal lines to ensure $0.00?
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Sage
6 months ago
A) Manually update the Invoice lines prior to sending to the customer.
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Aretha
6 months ago
It sounds like a good idea, but wouldn't manually updating the Invoice lines be easier?
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Jin
6 months ago
B) Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted
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