Microsoft Exam MB-230 Topic 8 Question 72 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 72
Topic #: 8

[All MB-230 Questions]

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?

ASelect a tag for each quick reply.

BCreate a new quick reply with the category name as the title.

CAdd a slug.

DAdd a quick reply to a workstream.

Show Suggested Answer

Suggested Answer: A

by Barb at Aug 28, 2024, 07:02 PM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Cyril

6 months ago

Option D is the way to go. Integrating the quick replies into the workstream will help ensure consistent and efficient customer service.

upvoted 0 times

Reita

5 months ago

It's important to streamline the process for agents to provide correct responses quickly. Option D seems like the best solution.

upvoted 0 times

...

Nickolas

6 months ago

I agree, having quick replies readily available in the workstream can definitely improve response accuracy.

upvoted 0 times

...

Felicidad

6 months ago

Option D is the way to go. Integrating the quick replies into the workstream will help ensure consistent and efficient customer service.

upvoted 0 times

...

Bok

6 months ago

Haha, Option C is a funny one. Adding a slug? What is this, a blog post? Let's keep it simple and go with Option B.

upvoted 0 times

...

Geoffrey

6 months ago

Option A is the best choice. Selecting a tag for each quick reply would allow for better tracking and categorization of the responses.

upvoted 0 times

Janae

6 months ago

Option A is the best choice. Selecting a tag for each quick reply would allow for better tracking and categorization of the responses.

upvoted 0 times

...

Marguerita

6 months ago

A) Select a tag for each quick reply.

upvoted 0 times

...

Patrick

7 months ago

I think adding a slug would also be helpful in organizing the quick replies.

upvoted 0 times

...

Quentin

7 months ago

I'd go with Option D. Adding the quick reply to a workstream would help organize and streamline the response process.

upvoted 0 times

Trevor

6 months ago

I agree, adding quick replies to a workstream is a smart move.

upvoted 0 times

...

Denise

6 months ago

Option D is a good choice. It will definitely help with organizing the responses.

upvoted 0 times

...

Trina

7 months ago

I believe creating a new quick reply with the category name as the title is the best option.

upvoted 0 times

...

Kristel

7 months ago

I agree with Hershel, tagging quick replies will make it easier to categorize them.

upvoted 0 times

...

Hershel

7 months ago

I think we should select a tag for each quick reply.

upvoted 0 times

...

Amos

7 months ago

Option B seems like the way to go. Creating a new quick reply with the category name as the title would make it easy for agents to find and use.

upvoted 0 times

Delisa

6 months ago

C) Add a slug.

upvoted 0 times

...

Brendan

6 months ago

That sounds like a good idea. It would definitely help agents provide correct responses.

upvoted 0 times

...

Troy

6 months ago

B) Create a new quick reply with the category name as the title.

upvoted 0 times

...

Sarina

7 months ago

A) Select a tag for each quick reply.

upvoted 0 times

...