Microsoft Exam MB-230 Topic 8 Question 72 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 72
Topic #: 8

[All MB-230 Questions]

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?

ASelect a tag for each quick reply.

BCreate a new quick reply with the category name as the title.

CAdd a slug.

DAdd a quick reply to a workstream.

Show Suggested Answer

Suggested Answer: A

by Barb at Aug 28, 2024, 07:02 PM

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Cyril

5 months ago

Option D is the way to go. Integrating the quick replies into the workstream will help ensure consistent and efficient customer service.

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Reita

4 months ago

It's important to streamline the process for agents to provide correct responses quickly. Option D seems like the best solution.

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Nickolas

4 months ago

I agree, having quick replies readily available in the workstream can definitely improve response accuracy.

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Felicidad

4 months ago

Option D is the way to go. Integrating the quick replies into the workstream will help ensure consistent and efficient customer service.

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Bok

5 months ago

Haha, Option C is a funny one. Adding a slug? What is this, a blog post? Let's keep it simple and go with Option B.

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Geoffrey

5 months ago

Option A is the best choice. Selecting a tag for each quick reply would allow for better tracking and categorization of the responses.

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Janae

4 months ago

Option A is the best choice. Selecting a tag for each quick reply would allow for better tracking and categorization of the responses.

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Marguerita

4 months ago

A) Select a tag for each quick reply.

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Patrick

5 months ago

I think adding a slug would also be helpful in organizing the quick replies.

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Quentin

5 months ago

I'd go with Option D. Adding the quick reply to a workstream would help organize and streamline the response process.

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Trevor

5 months ago

I agree, adding quick replies to a workstream is a smart move.

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Denise

5 months ago

Option D is a good choice. It will definitely help with organizing the responses.

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Trina

6 months ago

I believe creating a new quick reply with the category name as the title is the best option.

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Kristel

6 months ago

I agree with Hershel, tagging quick replies will make it easier to categorize them.

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Hershel

6 months ago

I think we should select a tag for each quick reply.

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Amos

6 months ago

Option B seems like the way to go. Creating a new quick reply with the category name as the title would make it easy for agents to find and use.

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Delisa

5 months ago

C) Add a slug.

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Brendan

5 months ago

That sounds like a good idea. It would definitely help agents provide correct responses.

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Troy

5 months ago

B) Create a new quick reply with the category name as the title.

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Sarina

5 months ago

A) Select a tag for each quick reply.

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