Microsoft Exam MB-230 Topic 7 Question 8 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 8
Topic #: 7

You are a system administrator for Dynamics 365 for Customer Service.

All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.

You need to configure cases.

What should you do?

ASet the closure preference setting to Don't allow parent case closure until all child cases are closed.

BSet the closure preference setting to Don't allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.

CCreate a business rule.

DAdd the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.

Show Suggested Answer

Suggested Answer: D

by Becky at May 06, 2022, 07:50 AM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!