Microsoft Exam MB-230 Topic 7 Question 5 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 5
Topic #: 7

You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule.

You need to modify the routing rule to a target a queue instead of a user. You navigate to routing rule sets.

What should you do first?

AUse Lookup to specify the Add to queue value.

BSelect Edit to the command bar.

CToggle the radio button for Route from user/team to queue.

DDeactivate the routing rule.

Show Suggested Answer

Suggested Answer: D

by Ronny at May 06, 2022, 03:16 AM

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