Microsoft Exam MB-230 Topic 7 Question 3 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 3
Topic #: 7

You are using Dynamics 365 for Customer Service.

You need to automate the process of adding cases to a queue.

What should you do?

AUse routing rules

BUse the convert activities functionality with cases

CUse the add to queue button on a case

DUse the Assign button on a case

Show Suggested Answer

Suggested Answer: A

by Emerson at May 06, 2022, 08:04 AM

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