Microsoft Exam MB-230 Topic 6 Question 79 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 79
Topic #: 6

[All MB-230 Questions]

A company has a Customer Service deployment. The company plans to implement the following:

* Al suggestions for contacts in Teams.

* Training information about the capabilities of suggestions.

You need to identify the scenarios where the relevant contacts will be provided to users.

Solution: The users that are in the Teams channel.

Does the solution meet the goal?

AYes

BNo

Show Suggested Answer

Suggested Answer: A

by Lashunda at Oct 18, 2024, 02:22 PM

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Mel

5 months ago

B) No, the solution doesn't meet the goal. The relevant contacts should include both internal and external stakeholders, not just the users in the Teams channel.

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Lashanda

4 months ago

B) No, the solution doesn't meet the goal. The relevant contacts should include both internal and external stakeholders, not just the users in the Teams channel.

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Julian

4 months ago

B) No

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Zack

5 months ago

A) Yes

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Selma

5 months ago

Haha, this question is a real head-scratcher. I bet the exam writers were feeling cheeky when they came up with this one!

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Jamika

6 months ago

I disagree. The solution may not be effective if the contacts provided are not actually relevant to the users' needs.

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Lauran

6 months ago

I agree, the solution seems a bit limited. What about contacts that are outside the Teams channel but still relevant to the customer service operations?

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Ricki

4 months ago

I agree, it's important to consider all relevant contacts for customer service.

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Earnestine

4 months ago

I think the solution should include contacts outside the Teams channel.

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Muriel

4 months ago

B) No

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Joye

5 months ago

A) Yes

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Eveline

6 months ago

I think the solution meets the goal because it provides relevant contacts to users in the Teams channel.

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Micheal

6 months ago

The solution seems reasonable, but I'm not sure it covers all the scenarios. Shouldn't the suggestions also include external contacts that are relevant to the customer service team?

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