Microsoft Exam MB-230 Topic 6 Question 77 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 77
Topic #: 6

Customer service agents do not have access to Customer Service historical analytics reports in Dynamics 365 Customer Service.

You need to provide access to the reports.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

AEdit the Customer Service Representative security role to provide read-only access to analytics reports.

BCreate a new model-driven app to expose the reports and provide app access to the Customer Service Representative security role.

CCreate a new security role and provide read-only access to analytics reports.

DEdit the Customer Service Representative Manager security role to provide read-only access to analytics reports.

Show Suggested Answer

Suggested Answer: A

by Mitzie at Sep 14, 2024, 08:57 AM

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Sommer

1 days ago

I think the correct answers are A and C. Editing the existing security role or creating a new one to provide read-only access to the analytics reports seem like the most straightforward solutions.

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Franklyn

4 days ago

I disagree, I believe option B is the best way to achieve the goal.

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Ronny

8 days ago

I think option A is the correct answer.

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